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Assistant Store Manager

3 months ago

Cape Town, Western Cape, South Africa Yuppiechef Online (Pty) Ltd Full time

Who we are
We're Yuppiechef, and see ourselves as helping people find moments of joy at home. We're here to offer outstanding and memorable service, while selling products that our customers love using.

We sweat the small stuff and work hard at ensuring that our customers get the sort of experience that they want when they walk through our doors.

How? Well we do that through our Omnichannel shopping experience, providing our world-class service to our customers, their customer experience is always at the front of our minds.

We're foodies, home lovers, aesthetes and early adopters, and we're passionate learners more than we're experts.

We have a loved online store and 14 beautiful physical stores across SA, and we're a proud member of the dynamic Mr Price Group.

We are looking for an Assistant Store Manager to join our team. Exciting times

Who you are
You enjoy working with people and have an ability to manage and bring out the best in other teammates. You have a strong desire to learn and better your knowledge as well as share that knowledge with others.


You have experience in driving exceptional customer experience in a retail space, are self-motivated, driven, obsessed with the details and love to cook and entertain.

You have a strong sense of responsibility for proactively driving sales. You care about how people feel when they connect with a brand and want to make every interaction world-class. You feel comfortable looking at sales data and suggesting business changes which positively impact this data.

What your role would be

  • Supporting the store management in executing key store strategies
  • Ensuring that the store is a unique and inviting experience for our customers. Each visit should best reflect our brand and what we stand for
  • Oversee and coach sales assistant to deliver exceptional customer experience
  • Sharing your passion for cooking and entertaining and love to help others learn more about the products and services that we offer
  • Ensuring that the internal operational processes of the store follow the set procedures of the business. You will be responsible for resolving store operational concerns.

Who you'll be working with
You will be working alongside the Store Manager and with the retail team. You will assist in ensuring our operations processes are followed to keep everything in check.


Our retail leadership team is instrumental in ensuring that our desired customer experience and retail experience is met in every store.

You will connect regularly with them.

What experience and skills you need for the role

Experience:

  • Minimum of 2 years experience in a premium brand in a retail environment
  • Knowledge of various POS and stock management systems. You must feel comfortable working with different systems and technology
  • Experience in a customercentric brand
  • Strong business orientation

Environment, Gear, Pay and Benefits

  • Gear you'll use:_
A Macbook

  • Environment:_
  • We aim to build retail experiences that are inviting, enjoyable and easy for the customer. We want our stores to reflect that
  • Good coffee is a must and we make sure every store is well equipped for a relaxing coffee area
  • Monthly company breakfasts where we celebrate the month gone by and chat about the future
  • Parking at our retail stores is subsidised
  • Pay and Benefits:_
  • We pay competitive, marketrelated salaries based on skills and experience, and profit share based on the company's performance
  • Your salary is based on a "Total Cost To Company" model and includes:
  • Medical Aid (Discovery) contributions
  • Life and Disability Insurances
  • Employee Assistance Programme
  • Funeral Benefit
  • Staff discount programme
  • Retirement Annuity
  • 17 Days Paid Annual Leave increasing to 20 days with length of service