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Contribution & Membership Consultant: Billing (Temp)
2 weeks ago
Introduction
Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value.
We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities.
Role Purpose
Requirements:
- Matric
- Bookkeeping or accounting qualification is an advantage
- Minimum of 5 years of billing experience is essential
- Computer literacy preferably intermediate Excel and Word
- Oracle system knowledge is an advantage
- Medical Schemes experience will be an advantage
Duties & Responsibilities
- Their ability to identify problems and enhance processes in line with the department's goals and objectives
- Liaising with internal stakeholders, ie Call centre, Claims, Fund management, New business, Finance etc. to resolve queries and positively influence the Clients expectation
- The reconciliation of administered funds premiums, surcharges and savings to statement balance
- Allocations to be done within 12 days of payment being receipted
- All interactions with customers must be carried out courteously
- Credit control process & scheme rules to be adhered to
- Investigating variances & discrepancies
- Process necessary adjustments and journals
- Ensuring that the rules of the fund are applied consistently
- Any other duties as requested by management
- Answer client queries telephonically or written.
- Maintenance and management of the membership database.
- Reinstatement of group and contract membership
Competencies
- Professional
- Sense of urgency
- Stress tolerance
- Excellent Communication Skills (verbal and written)
- Good time management skills
- Planning and organizing
- Initiative and proactive
- Analytical thinking
- People skills
- Accountability
- Selfmotivated
- Good interpersonal skills
- Excellent problem solving skills
- Ability to work under pressure
- Ability to meet deadlines
- Results Oriented
- Telephone etiquette
- Strong Customer service ethic
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