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Supervisor: Sales Operations
2 weeks ago
Qualification Requirements:
- Matric
- A sales qualification will be an added advantage
Experience Requirements:
- Min 3 years of Sales Supervisory experience, with a strong emphasis on Customer Service Execution in an FMCG environment.
- Computer Literate.
- Geographic Information Systems.
- Advanced Excel user.
- Route Planning systems, an advantage.
- Working knowledge of Geospatial data (Spatial Data).
- Routing and Distribution Optimization.
- Working knowledge of vehicle telematics technology & software.
- People management experience with working with people at all levels of the organization.
Key Outputs:
- To ensure that Drivers and Vehicles are allocated correctly to enable daily route monitoring, driver debriefing and reporting on the planned vs. actual route adherence.
- Daily Route Management of bakery delivery vehicles.
- To analyse & report on operational and customer service trends.
- To ensure all systems supporting DRM are functional, e.g. (Vigil & Mix Telematics)
- Responsible for DRM System reporting to management of daily, weekly and monthly KPI's hit rates, departure times, excess kilometres, unplanned routes and kilometres.
- To control driver shortages
- To control outstanding crates
- Minimize brand related risk caused by accidents and incidents through:
- Participate in investigations of accidents
- Escalating reported incidents to the warehouse manager
- Ensuring corrective action is implemented
- Liaising with relevant person to update driver training with new training needs identified.
- Overall management of drivers and sales assistants
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