Supervisor: Sales Operations

2 weeks ago


Pinetown, KwaZulu-Natal, South Africa Premier Full time

Qualification Requirements:

  • Matric
  • A sales qualification will be an added advantage

Experience Requirements:

  • Min 3 years of Sales Supervisory experience, with a strong emphasis on Customer Service Execution in an FMCG environment.
  • Computer Literate.
  • Geographic Information Systems.
  • Advanced Excel user.
  • Route Planning systems, an advantage.
  • Working knowledge of Geospatial data (Spatial Data).
  • Routing and Distribution Optimization.
  • Working knowledge of vehicle telematics technology & software.
  • People management experience with working with people at all levels of the organization.

Key Outputs:

  • To ensure that Drivers and Vehicles are allocated correctly to enable daily route monitoring, driver debriefing and reporting on the planned vs. actual route adherence.
  • Daily Route Management of bakery delivery vehicles.
  • To analyse & report on operational and customer service trends.
  • To ensure all systems supporting DRM are functional, e.g. (Vigil & Mix Telematics)
  • Responsible for DRM System reporting to management of daily, weekly and monthly KPI's hit rates, departure times, excess kilometres, unplanned routes and kilometres.
  • To control driver shortages
  • To control outstanding crates
  • Minimize brand related risk caused by accidents and incidents through:
  • Participate in investigations of accidents
  • Escalating reported incidents to the warehouse manager
  • Ensuring corrective action is implemented
  • Liaising with relevant person to update driver training with new training needs identified.
  • Overall management of drivers and sales assistants


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