General Cod Associate

2 weeks ago


Johannesburg, Gauteng, South Africa UNITED PARCEL SERVICE Full time
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion.

If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

The position performs administrative responsibilities within the COD team.

These responsibilities include, but not limited to:

  • Obtaining customer contact and supporting details
  • Communicating with customers via various channels in order to notify the customer of the shipment details and obtain payments from customers
  • Answering incoming calls and resolving customer queries.
  • Undertaking daily tasks assigned by the team leader and manager(s)
  • Updating of PayGate and obtaining proof of payments from customers
  • Ensuring the department and UPS KPI's are achieved relevant to the position
  • Enhancing customer experience for UPS customers
  • Performing adhoc activities as assigned.
This position may deal with confidential material on a regular basis.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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