Retail Store Manager

2 weeks ago

Rustenburg, North-West, South Africa Job Crystal Full time

A Footwear Manufacturer is looking for a Retail Store Manager to ensure that excellent customer service is delivered through a well trained, stable and motivated store team.


Location:
Rustenburg, North-West

DUTIES & RESPONSIBILITIES, NOT LIMITED TO:
Sales

  • Maximise Sales by driving conversion
  • Set & communicate daily sales targets to everyone on the team including casuals.
  • Focus the team on cross & up selling
  • Create relationships with podiatrists, running clubs & gyms in the area to generate sales
  • Grow customer data base program
  • Ensure all customer orders are accurately processed within 2 working days
  • Achieve gross margin targets
Team Management

  • Build a team environment through daily team meetings. Motivate, share sales KPI's, allocate tasks, & Mystery Shopping learnings in these meetings.
  • Recruit, lead and motivate the store team to maximise sales and provide exceptional customer service in line with store standards
  • Drive conversion through traffic analysis & rostering
  • Master the feedback process & provide monthly feedback to all team members
  • Develop the team through regular Tech, Product, Customer Service, Loss Prevention, Podiatry and Sales training.
  • Develop the team by ensuring they complete the Knowledge Pack in the prescribed time frame.
  • Execute the months Mystery Shopping action items
  • Manage the appraisal process for all team members
  • Manage the induction process
  • Complete rosters and adhere to the staffing template
  • Manage Ecotime system daily, & coordinate lunch breaks
  • Ensure all staff wear name badges & the correct uniform.
Inventory

  • Review the store sell through report weekly. Remerchandise or adjust replenishment levels as required
  • Minimise shrinkage & maintain accurate stock records in the POS system
  • Complete weekly stock counts and monthly/quarterly stock counts
  • Execute mark downs as directed
  • Run weekly negative stock report and request relevant adjustments
  • Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system
  • Ensure storeroom is maintained with the top ten sellers at the front, & all product stored by line of business, gender & category to expedite floor replenishment
Operations

  • Follow the Operational Game Plan
  • Follow through the weekly Store Audit action items
  • Ensure VM and windows comply with store standards
  • Ensure the store is clean, no lights are out, change rooms are clear of product & that the music is appropriate
  • Open and close the store
  • Reconcile cash to end of day cashup report & complete & sign the end of day banking book
  • Bank/Drop cash takings
  • Complete month end Stock Receipts
  • Complete month end Sales Performance report
  • Proactively manage controllable store expenses; discounts given, payouts, stationery, phone, cleaning etc.
  • Ensure compliance with the operational health and safety policy
  • Order and control the stationery for your stores i.e. receipt rolls and barcode labels

REQUIREMENTS:

  • Outgoing determined self starter
  • Retail management experience preferably at a national retail chain
  • Demonstrated ability to achieve sales budgets
  • Proven people management and leadership shills
  • Excels at coaching, driving and developing a team
  • Extensive stock management experience
  • Proven merchandising skills
  • Excellent attention to detail

Salary:
Up to R20,000.00 per month

Ability to commute/relocate:

  • Rustenburg,

North West:
Reliably commute or planning to relocate before starting work (required)

Experience:

  • Retail: 1 year (preferred)

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