Claims Coordinator for Property Insurance

2 weeks ago


Cape Town, Western Cape, South Africa Exclusively Remote Full time

Claim Coordinator for Property Insurance

Are you ready to step into a rewarding position as a Claims Coordinator for Property Insurance with our team? Your role will be crucial in ensuring smooth and efficient handling of insurance claims related to property damage or loss. As a coordinator, you will be in charge of overseeing claims from start to finish, offering support to clients and insurance adjusters every step of the way.

Key Responsibilities:

  • Thoroughly review and process property insurance claims, verifying the completeness and accuracy of all required documentation.
  • Act as a bridge between clients, insurance adjusters, and other relevant parties to facilitate a seamless claims process.
  • Conduct thorough investigations on claims by collecting information, evaluating damages, and determining coverage eligibility based on policy terms.
  • Keep clients informed about the status of their claims, address any questions they might have, and assist them in preparing necessary documents.
  • Collaborate closely with insurance adjusters to negotiate fair settlements and ensure timely resolution of claims.
  • Meticulously maintain records of all claims activities, including communications, payments, and agreements.
  • Identify areas for process enhancement and actively contribute to the improvement of claims handling procedures.

Requirements:

  • Prior experience in processing insurance claims or similar roles in customer service.
  • Familiarity with property insurance policies, different coverage options, and claims protocols.
  • Strong organizational skills and ability to juggle multiple claims concurrently.
  • Outstanding written and verbal communication skills, with a strong emphasis on customer satisfaction.
  • Attention to detail and precision in dealing with claim paperwork and data.
  • Proficiency in relevant claims management software and analytical tools.
  • Personal laptop.
  • Backup power.
  • Fiber internet connection.
  • Availability to work remotely from 3 pm to 11 pm.

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