Compliance Officer

2 weeks ago

Johannesburg, Gauteng, South Africa FirstRand Full time
Job Description

Compliance officers assist teams within their company in developing, implementing, maintaining and supporting compliance programs

  • Establish relationships with relevant individuals and departments to deliver on work expectations
  • Adhere to relevant service level agreements to build trust in the relationship
  • Adhere to Organisational values and service standards and interact with and communicate with customers accordingly
  • Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and
  • Service Level Agreements
  • Meet set turnaround times while ensuring own availability, reliability and accuracy
  • Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
  • Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
  • Execute own work in accordance with the organisational values and code of ethics
  • Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
  • Identify and escalate risk as normal part of work
  • Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
  • Work with enhanced processes and procedures to maintain operational efficiencies
  • Deliver work in an accurate manner to ensure consistent results
  • Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
  • Adhere to quality standards, turnaround times and
  • Company policies and procedures
  • Complete relevant administration, reporting and updating of information accurately and on time
  • Investigate new ways to optimise processes
  • Flag opportunities to migrate to platform and supports the use of technology in process and system improvements
  • Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality
  • Provide timeous reports on operations, performance and audit findings
  • Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability
  • Assist in the development, maintenance and revision of policies and procedures Ensure document management controls are in place to manage internal policies, procedures and guidelines
  • Respond to alleged violations of rules, regulations, policies and procedures and further investigate allegations, evaluate and recommend any further actions
  • Ensure corrective actions based on internal and external audit findings are implemented Investigate and resolve documentation of licensing and compliance issues
  • Monitor proposed, adopted and amended rules and regulations and advise business partners of regulatory and compliance requirements.
  • Identify, document and submit potential compliance vulnerability and risk areas. Implement corrective action plans for compliance risk areas
  • Develop and test the effectiveness of the proposed mitigation plan(s)
  • Support and contribute to the development and implement an effective internal compliance training program for both new and current employees
  • Assist the Compliance Manager, to create a plan of corrective action for any type of vulnerability or risk within the compliance program
  • Contribute to teamwork and inclusivity by working together to achieve team goals
  • Value individual contributions and respects diversity in the team
  • Share information and knowledge that benefits the team
  • Seek out regular performance feedback and put actions in place to improve and enhance performance
  • Identify activities to address own development gaps
  • Create own personal development plan and review plan with team leader or manager
  • Understand which competencies and skills are required to be mastered to ensure personal development and performance
  • Keep abreast of learning opportunities, changing products and trends
Job Details

Application Closing Date

03/04/24

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