Call Centre Operator X2

2 weeks ago

Roodepoort, Gauteng, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

Direct Reporting Line


Head:
Student Recruitment (Full Time)

IIE MSA, since April 2019 we are part of The Independent Institution of Education (The IIE), a leader in the higher education sphere. The IIE is internationally recognised by the British Accreditation Council. IIE MSA, located on a 100-hectare campus in Ruimsig, Johannesburg, in the province of Gauteng. In addition to domestic (South African) students, IIE MSA is home to a diverse of cultures of students from 50 African countries.

The IIE MSA Ruimsig campus in Roodepoort has a vacancies for Call Centre Operators (X2).

Duties and Responsibilities:

Fulfilling Telesales Function

  • Fulfilling the telesales function by making initial telephonic contact with students.
  • Scheduling interviews with the students in line with set targets.
  • Explaining the purpose of the interview and the process.
  • Acquires and capturing student's details for the database.
  • Asks career specific questions to establish course of interest and explaining details.
  • Managing call hit/booking/and interview arrival rates for optimal results.
  • Responds to prospect/ student requires and concerns.
  • Completes confirmation calls/ reschedule interviews.
  • Completes CRM (Customer Relations Management) records to track activity.

General Activities

  • Assist the


Head:
Student Recruitment (Full Time)
with any related admin/ marketing tasks.

  • Assisting the Admission Centre Coordinator with capturing of registration documents during peak periods.
  • Capturing of database.

Competencies required:

  • High level of accuracy required in both typing and data capturing
  • Well spoken over the telephone
  • Excellent organisational and administration skills

Minimum Qualification required:

  • Matric essential, relevant tertiary qualification is recommended however not essential.

Minimum Work Experience required:

  • Minimum of 12 years Sales/ Admin/Marketing/Customer experience/ Telemarketing.

The IIE's MSA is an Equal Opportunity Employer. However, preference will be given to previously underrepresented groups in accordance with the South African Employment Equity Act.

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