Service Advisor

1 week ago


Johannesburg, Gauteng, South Africa Measured Ability Group Holdings Full time
Our client in the automotive sector is looking for
a Service Advisor to join them in order to act as a liaison between the customers, service technicians and the workshop logistics

Key requirements

  • Exceptional customer service capabilities
  • Minimum of 34 year's experience with a strong administration capability and expertise with a reputable brand
  • Experience with corporate dealerships and volume brands
  • MS Office suite
  • Automotive platforms Evolve and IAL

Key responsibilities

  • Booking target 120 cars per month per branch
  • Actively work on customers we sold vehicles to meet monthly service targets and book them
  • Client calls in for service or engage the sales consultant who notifies the team on the customer care
  • Logistic arrangements to be made should a vehicle be collected from the customer and manual service check sheet to be signed off between driver and client
  • Check sheet to be done around the vehicle and driver on hand to assist
  • Job card info to be discussed to ensure contact details, vehicle info and clients concerns are noted and accurate.
  • IAL job cards to be created for service claims, all pictures taken to be uploaded
  • Warranty submission within 5 days as per OEM compliance required
**Delphine Niyigena
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