Operations Analyst

2 weeks ago


Johannesburg, Gauteng, South Africa Doxim Full time

Operations Analyst

Job Definition

Key Responsibilities:

  • Process electronic files using specialized software
  • Check/validate processed documents for accuracy
  • Ensure all production cycles achieve internal and external SLAs
  • Provide internal customers with updates, progress status and reports
  • Respond to Level 1 Support cases and update through internal tracking system
  • Manage incoming queues (incident cases) regarding production status and help to resolve
  • Escalate unsolved and/or critical problems as outlined in the escalation process
  • Make recommendations to management on process improvement
  • Work with Team Lead to resolve issues

Education & Technical Qualifications

  • Postsecondary degree or College Diploma in Computer Science, Business, or equivalent and work experience in a production environment
  • Experience with document processing and delivery is an asset
  • Experience working in the financial industry (high accuracy environment) is an asset
  • Experience with clientserver environments
  • Experience working with XML data
  • Experience managing/manipulating data in MS Excel, MS Access and MS SQL Server would be advantageous
  • Experience with photo editing software
  • Experience in Customer Service is an asset

Working Conditions

  • Performing deskbased computer tasks and printing
  • Daily stand/walk, writing by hand, use of telephone
  • Sort/file paperwork
  • Overtime/weekend work may be required
  • 8:00 a.m. to 5:00 p.m. Monday through Friday,
  • Ability to work in a high pressure, deadlineoriented environment
PLUS flexible hours to support North American

time zones

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