Operational Business Analyst

2 weeks ago


Johannesburg, Gauteng, South Africa IOCO Full time

We are seeking a skilled professional for the role of Operational Business Analyst, dedicated to enhancing and streamlining business processes within the organization. Your main duty involves analyzing current operations to identify inefficiencies and craft strategies to boost productivity while cutting costs.

  • Improving existing processes and systems
  • Establishing support and testing processes
  • Collaborating with the support team to propose and drive enhancements
  • Developing new policies, processes, and procedures to optimize operations
  • Costing and scoping of initiatives and projects
  • Managing Data – Overseeing data validation and cleanup exercises, in coordination with Sales, Dev team, and customers
  • Managing customer reporting – Reviewing current reporting, documenting requirements, generating reports, and conducting cleanup activities
  • Conducting periodic attestation exercises
  • Configuring and setting up operational systems based on business needs
  • Implementing processes and policies to ensure compliance

Your qualifications should include:

  • 2-3 years of Business analysis experience with skills in requirements gathering, documentation, process mapping, testing, and reporting
  • Experience with Jira Service Desk
  • Information Systems qualification

Personal attributes desired:

  • Exhibit a strong customer service ethos
  • Demonstrate strong communication and active listening skills
  • Possess excellent business writing skills
  • Show acceptance of ownership and accountability
  • Display patience, understanding, and cultural awareness
  • Ability to collaborate well with others
  • Have excellent organizational skills
  • Be willing to work flexible hours when required
  • Demonstrate logical thinking and enthusiasm for learning
  • Be motivated and self-driven

Why consider joining our team?

If you are passionate about resolving real-world challenges with innovative software solutions, iOCO is the place to be. We believe in the power of technology and development expertise to tackle any obstacle. You will work alongside industry experts on diverse solutions within various business sectors. Our commitment to ongoing learning guarantees that you will have the resources and guidance to enhance your skills. Joining iOCO means access to enriching forums where you can engage, learn, and grow through knowledge sharing with peers.



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