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IT Infrastructures Manager
1 week ago
- Provide leadership in planning and managing computer operations and production support, systems and database administration and network operations
- Ensure system performance and SLA's are met
- Manage IT resource requirements to ensure appropriate balance between tactical and strategic demands
- Implement IT continuous improvement programs
- Lead IT asset management team to ensure assets full lifetime cycle value is achieved
- Manage strategic relationships with key IT product and service providers
- Provide in depth technical expertise for both tactical and operational initiatives
- Assess the relative impact of IT industry trends to current and future enterprise infrastructure needs and projects
- Interface with business unit managers to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness
- Analyse and predict trends and develop long range plans designed to maintain cost effectiveness
- Participate in IT strategy planning activities
- Responsible for designing and troubleshooting the European part of the groups global network of IT services to meet the functional objects of the business
- Develop the reporting for vendor performance in areas that include quality, capacity, systems and responsiveness
- Ensure the infrastructure team is mitigating, monitoring and managing infrastructure related risks
- Work closely with project team members line managers for time allocation and prioritisation
- Manages a dynamic team of individuals, constantly searching for creative ways to elevate the capabilities of technology systems to meet business needs
- Participate in the budget process
Qualifications and Experience:
- At least 5 years of IT experience including managing teams responsible for architecture design and deployment, systems lifecycle management and infrastructure planning and operations.
- Experience in areas such as network design and administration, data center operations, database administration, and systems programming and administration
- Strong management and people development skills
- Understanding of ITIL practices
- Ability to think logically and demonstrate strong analytical and problem solving skills
- Ability to manage internal and external projects from inception to completion
- Expertise in setting and managing customer expectations
- Skill in conceptualising creative solutions as well as documenting them and presenting them to senior management
- Strong knowledge and understanding of business needs with ability to establish and maintain a high level of customer trust and confidence
- Ability to develop and deliver projects using leading edge technologies
- Experience implementing packages and working with vendors
- Excellent oral and written communication skills
- Strong knowledge of VMWare / Veeam and Azure
- Proven experience managing a Microsoft technology stack
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