On Call Technician

2 weeks ago


Johannesburg, Gauteng, South Africa HeadHunters Full time

Reference

  • PE001440/CV
    Sector
  • Information Technology
    Location


Gauteng, JHB
  • Northern Suburbs
    Salary Interval
  • Monthly
    Package
  • Nonenegotiable
    Description

Requirements:

  • Valid drivers license essential.


Microsoft Desktop Certifications
  • MCSE/ MCITP (or similar).
  • Network setup and maintenance experience.
  • Backup setup, maintenance and restore experience.
years in same / or similar role.

Technical requirements:

  • Communicating clear technical information to Service desk staff when assisting with errors on site.
  • Checking your calendar and collecting required information for your call outs so that you will be on site at clients at the scheduled times.
  • Daily, weekly, monthly tickets to be completed at the prescribed times, with accurate time, information, and spelling / grammar.
  • Tickets are to be updated daily with work notes or discussions with the client.
  • Time spend to be recorded accurately on every ticket.
  • Billing notes to be done accurately, and professionally.
  • Ensuring that all communication is checked to spelling and grammar mistakes.
  • Ensure that your tickets are resolved in a timeous manner so that billing gets completed as soon as errors has been resolved.
  • Perform PC Audits for clients and collate data in templates.
  • Basic network cabling.
  • Provide full hardware level support on workstations.
  • Provide full desktop software level technical support for Windows and Office.
  • Configure ADSL Routers in both router and bridge mode.
  • Configure Wireless Access Points.
  • Troubleshooting of physical network failures.
  • Troubleshooting of Server failures and escalation to server team as required.
  • Creation of users on Windows.
  • Installation and setup of workstations.
  • Joining workstations to Active Directory managed domains.
  • Installation of Servers into cabinets.
  • Installation of VOIP phones.
  • Installation of network devices.
  • Installation of both USB and network Printers.
  • Troubleshooting of both USB and network Printers.
  • Administering rights and permissions for shared printers.
  • Administering rights and permissions for network shares.
  • Setting up VPN Connections on workstations.
  • Moving of servers between physical locations.
  • Disassembling and clean ups of server cabinets.
  • Configuring Exchange/ Office 365/ Pop/ IMAP mail on Android/ Nokia/ Blackberry/ iOS cellphones and tablets.
  • End user training.
  • 3rd party software installations NO maintenance.
  • PC Support maintenance tasks.
  • Check client backups.
  • Ensure antivirus is deployed and updated across network.
  • Attend to all desktop level client requests on your weekly visits.
  • Advising client on potential risks at their sites.

Other administrative duties:

  • Ticket management.
  • Tickets are to be updated daily with work notes or discussions with the client.
  • Time spend to be recorded accurately on every ticket.
  • Billing notes to be done accurately, and professionally.
  • Ensuring that all communication is checked to spelling and grammar mistakes.
  • Ensuring tickets are addressed before the specified time to ensure that tickets don't exceed the SLA threshold and breaches occur.


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