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Senior Manager

4 months ago

Johannesburg, Gauteng, South Africa MTN Full time

Strategic Input

  • Develop goals, strategies, and plans needed to achieve the portfolio's vision and build the capabilities to enable optimal delivery with input from relevant stakeholders
  • Align planning against the strategic intent of the company with agreed business outcomes within the portfolio, relevant IT Architecture Enterprise principles, key approved decisions and enterprise wide programs.
  • Recommend strategic business opportunities to deliver medium to longterm benefit and growth to the organisation and its customers
  • Ensure the enablement of a selfservice philosophy
  • Influence the technology roadmap defined by Group Technology and help Enterprise Architecture within IS to define standards
  • Develop and ensure implementation of a vendor sourcing strategy to manage technical delivery of requirements into the production environments as well as support and maintenance for the production environments.
  • Champion and rally the IT and Network organisation around the function and educate these areas on the value of the function to enable revenue generation, cost savings and business performance measurements.
  • Investigate strategic IT trends (including initiating and executing relevant proof of concepts) and provides feedback regarding the impact and alignment required
  • Conduct strategic analysis of MTN system strategies to ensure that the strategic technological direction aligns and supports MTN Group objectives.
  • Translate the strategic vision into operational requirements and drive the fulfilment of these technical requirements.

Tactical Planning and Operations

  • Support and proactively drive system optimisation research
  • Influence and manage SLA's with infrastructure support to ensure high levels of availability
  • Ensure incident and problem processes are in place for collaboration with the SMC and any other Helpdesks within MTN and IS
  • Ensure
    t he creation and management of proof of concept environments to assist with requirements definition
  • Ensure delivery of (authorised) projects according to the prioritised project list
  • Develop and maintain strategic relationships with Vendors to ensure the enablement of MTN Strategy
  • Evaluate new technologies and products to determine feasibility and desirability of incorporating their capabilities into the Company's IS systems
  • Define and establish management systems, processes, policies and procedures for effective team functioning.
  • Ensure the team performs the necessary analysis, design, modelling and documentation tasks necessary to pass MTN IS governance forums
  • Provide a quick reaction task force to attend to major IT incidents with a view to improving on systems design and stability
  • Drive design of technology solution architectures with a 2 to 5 year horizon. Focus for both converging IT, Telco technologies and future ICT requirements
  • Partner with business leaders and peerlevel managers to assess the technological cost and impact of recommended changes, help clarify priorities, and coordinate crossorganizational consortia where common needs have been identified.
  • Assess risks and the effects of specific requirements on other business processes and system priorities to ensure technologies are aligned with business strategic objectives
  • Ensure implementation of best practices to achieve technical excellence taking cognisance of the impact these changes will have on the total organisation
  • Provide strategic and operational leadership to the team, in line with business requirements, technology standards and best practices within the function.
  • Engage with other operations to extract potential benefits and efficiencies achieved at a technical implementation and/or process layer.
  • Refine the information, reporting, and analytical needs of the function
  • Drive the adoption of the common business rules, metrics and measures and ensure that IS commitments, policies and procedures are adhered to
  • Align the vision of MTN with the strategic objectives of IS by providing technical expertise to achieve common goals
  • Identify, interpret and guide future development by using the appropriate technology to provide solutions using the available technologies
  • Analyze technology industry and market trends and determine potential impact upon the business services and processes
  • Assume accountability of defined services across multiple system domains
  • Ensure delivery of internal business as usual projects through continual identification of
  • Capacity Upgrades that are required due to Network Traffic
  • Software Upgrades required to ensure adherence to maintenance agreements
  • Aspects of a system that have not been performing optimally that require changes to architecture
  • Hardware that is reaching end of life and requires replacement
  • Any PoC required to demonstrate some item of functionality to Business
  • These constitute all BAU project work that needs to take place in any given year and need to be executed on time and