Field Service Manager

2 weeks ago


Pretoria, Gauteng, South Africa IntoBeing Placements Pty Ltd Full time

CANDIDATE REQUIREMENTS:

  • Team player
  • Strong ownership and accountability with a positive mindset
  • Must be results driven
  • Strong Customer focus both internally and externally
  • Excellent Communication skills
  • Business acumen
  • Must be able to work under pressure and after hours
  • Must have very strong problemsolving Skills

Experience & Qualifications:

  • Matric with relevant technical diploma or degree
  • Previous experience as a manager, team lead or supervisor

Duties and responsibilities:

  • Organize and manage the Field Support team, ensure that goals are clear and objectives are perceived as attainable
  • Provide necessary business information and updates to the team
  • Create and maintain channels to enable team members to do their work
  • Follow through on service calls to be completed within the required SLAs
  • Report team progress and decisions made to the service Director and concerned sales teams\
  • Give guidance to team members; assure that each member is productive and receives teambased recognition
  • Provide daily, weekly, monthly analysis summary of the Field Service calls as well as data modelling and detailed reporting
  • Own, manage and support requests and escalations from the organization that are directed to the Field Service tea


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