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Divisional Operations Manager
2 weeks ago
- Ensure that the service deliverable items in the SLA are met.
- Ensure that all adhoc events are executed according to plan to ensure customer satisfaction.
- Ensure that all vehicles are physically inspected weekly.
- Ensure that customer queries are attended to within 24 hours.
- Ensure the resolution of customer queries within 48 hours of the request.
- Ensure the provision of weekly and monthly activity reports to the General Manager.
- Compile reports on a daily, weekly and monthly basis in order to satisfy contractual agreements.
- Ensure the proper execution of all required onboarding protocols including needs analysis, structured communications, and contractual training.
- Ensure that all key administrative activities and functions are properly documented and are made available.
- Invoicing of all depots (10) monthly.
- Collection of time sheets from all 10 depots timeously to make sure that invoices are captured correctly
- Attending all the operational meeting for all the depots and Client's head office and Polokwane local Municipality
- Attending to any problem arise on site as and when incident happen
- Making sure that all the trucks have been serviced regularly and the billing for the service is correct and the service are done on time
- Transporting the employees to service for dropping and collection of the trucks from the service or repairs as and when required
- Sourcing for the new trucks from different suppliers to make sure that we have quality trucks readily available for any new allocation.
- Making sure that all the trucks are licensed and roadworthy
- Completing the overtime for all employees' overtime is captured to HR timeously monthly.
- Making sure that all the leave granted are captured and submitted to HR on time
- Fuel card requested and collection all the fuel card requested on time for the whole company
- Assisting with the fuel card transaction and go through all the fuel transaction for the company to check any misuse of company fuel cards
- Weekly Inspection for all the trucks within the client's depot.
- Meeting with our employees at least once a week to listen to the challenges they encounter daily.
- Assisting with all Employee matters relating to Discipline and CCMA
A mechanical qualification
Management qualification will be an advantage
Driver's Licence is essential
Salary:
R40, R50,000.00 per month
Education:
- Diploma (required)
Experience:
- Management: 5 years (required)
- Mechanical: 5 years (required)
License/Certification:
- Driver's Licence (required)
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