Control Room Operator

2 weeks ago

Worcester, Western Cape, South Africa Fidelity Services Group Full time

MAIN PURPOSE OF JOB:


The aim of a Monitoring Centre Associate I is to handle incoming signals and the monitoring of all Response and Patrol resources.


QUALIFICATION & EXPERIENCE:

  • Grade 12 (Matric)
  • Grade C PSIRA Registered

Responsibilities and duties:

1. Administration

  • Monitor and action emergency and nonemergency signals
  • Phoning of the Premises/ Clients/ Key holders
  • Recording all relevant information into the activations by means of computer
  • Record and report all incidents and accidents to the senior on duty
  • Ensure all relevant administrative work and handled signals are completed
  • Monitoring and action of vehicle violations
  • Updating of timesheets

2. COMPUTERS AND EQUIPMENT MANAGEMENT

  • Report any faults to the appropriate authority on duty
  • Not abuse the use of company telephones for private telephone calls
  • Effective use and compliance of safety and zero harm standards

3. TIDINESS OF THE MONITORING CENTRE

  • Responsible for a clean and tidy workstation

4. CLIENT LIAISON

  • Telephonic assistance with any problems or complaints
  • Updating of client information i.e. holiday instructions/other client information to be given to Monitoring Associate IV/V
  • Reporting of any faulty alarm systems through the appropriate channel(s)
  • Sales leads to be recorded and reported through the appropriate channel(s)

5. GENERAL

  • Have sound knowledge about all facets pertaining to your position
  • Attend all required meetings and training sessions
  • Not abuse company telephone for private calls

6. STANDARD OPERATING PROCEDURES

  • Standing Operating Procedures must be upheld
  • Meeting and keeping on agreed upon service level and performance targets
  • High standard of service must be upheld

7. ADHOC

  • Assisting with other adhoc tasks and projects as and when required
**_

**_ Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._

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