Client Implementation Specialist I

2 weeks ago

Cape Town, Western Cape, South Africa Crisis24 Full time
About Crisis24


Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations.

Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.


At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape.

Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

Who We Are Looking For

We are seeking someone who possesses the following qualities:

  • Exceptional ability to organize and prioritize tasks with mínimal supervision
  • Effective time management and adept problemsolving skills
  • Strong interpersonal skills, both verbal and written
  • Unwavering attention to detail coupled with outstanding organizational prowess
  • Capability to handle multiple projects concurrently
  • Proficiency in facilitation and presentation, ensuring clear communication
  • Proficiency in French and/or German is advantageous
  • Demonstrated passion for the business and industry, with a keen desire to master product and service knowledge
  • Confidence and assertiveness in approach
  • Dependable and responsible with an innovative mindset
  • Skilled in negotiation and adept at building rapport with customers
  • Proven track record of consistently delivering results within agreedupon timelines
What You Will Work On

  • Responsible for coordinating the onboarding and implementation of new products and services for select Crisis24 clients and other projects as assigned
  • Liaise with the relevant Major Account Executive and Account Manager to confirm service offerings and entitlement based on each client contract
  • Work directly with the client to obtain relevant information to perform the onboarding and signoff on any launch requirements
  • Communicate significant issues or concerns to relevant internal stakeholders
  • Ensure each client is kept informed of progress throughout the onboarding process and made aware of any issues/delays, promptly
  • Facilitate the golive process of new clients to provide a seamless experience for Crisis24 and the client
  • The Client Implementation Specialist will also ensure any postlaunch support requirements are communicated as relevant
  • Provide training to clients on how to use the system and educate them on postImplementation process flow and communication channels
  • Maintain current knowledge of company strategies and technological/product development and participate in User Acceptance Testing of technology enhancements as needed
  • Responsible for collecting and sharing key metrics and KPIs for assigned implementations
What You Will Bring

  • Bachelor's degree required
  • 2 to 5 years experience
Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity.

We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

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