Facilities Call Centre

2 weeks ago


Century City, Western Cape, South Africa the Employment Channel Full time
Grade 12

Min 2 year relevant working experience preferably in Facilities Management

Computer literate (MSOffice
- ensure all calls, however received, are logged onto the computer aided facilities management system
  • Escalation of high priority calls to appropriate operational representatives
  • Processing individual records from creation to closure including identifying the fault/incident in technical terms from description, root cause analysis and corrective action provided
  • Issuing all records to the correct operational representative
  • Identify and report on records in varying statuses and drive to closure
  • Receive and capture completed records from operations
  • Ensure supporting documentation is uploaded against all records
  • Follow up that the task was successfully allocated
Follow up on all tasks - Produce daily report on all requests logged on help desk for the applicable onsite managers highlighting present status - Ensure all completed tasks are closed - Highlight in-completed tasks and drive for closure - Update task status for client information

Job Type:
Permanent

Pay:
R9,000.00 per month

Ability to commute/relocate:

  • Century City,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Experience:

  • Cold calling: 1 year (preferred)


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