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Technician: IT
2 weeks ago
Job Advert Summary:
Responsible for providing desktop support to all IT end-users.
The movement of any IT assets is to be documented appropriately
Minimum Requirements:
Preferred Minimum Education and Experience
Senior Certificate
Certificate in PC maintenance
A+ and N+ Certificate
1-3 years experience in a formal IT environment
Critical Competencies
Systems / Applications
Microsoft Application Support
Desktop operating systems support
PC/ Smart Device Hardware Support
Additional Requirements
Extended hours as and when required.
Travel as and when required.
Duties and Responsibilities:
Identity & Access Management:
First Line Support:
Walk In Support:
Key Performance Areas
- Provide End User Support, Trouble Shooting and PC Maintenance
Manage customer expectations and build strong internal relationships with end users
- Performance optimisation
Identify opportunities for improvements to processes and procedures in IT and make recommendations accordingly
Respond to and log incoming calls on the HEAT Helpdesk System during peak periods
- Document Management
Electronically file all access request documentation and IT asset issue forms (X3 and associated forms)
Record any movement of IT related assets and communicate to the Asset Controller (Finance) in a timely manner.
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