IT Technician

Position Title: Hotel IT Technician [Centurion]

Job Summary:
We are seeking an experienced IT Technician to join our team in Centurion, with the potential to visit and provide IT support to our various company sites within the dynamic hospitality industry.
In this role, you’ll be responsible for providing 3rd level IT support to our users, responding to general IT requests in a timely manner, and ensuring the optimal running of systems in a business setting.
- Wired and wireless networks
- Fiber and network data cabling
- Audio-visual / Video conferencing
- IPTV / Video streaming
- Digital signage / Video walls
- Access control and CCTV surveillance
- PBX / Telephone systems
- Hardware and software installation, configuration, and support (for desktops and servers)
- Printer installation and support
- General troubleshooting
- Project management
- Customer service

Key Responsibilities:

- Provide 3rd level support to users and responding to general IT requests in a timely manner.
- Potential of visiting and working on company sites to offer IT support.
- Repair or replace damaged or faulty equipment and components.
- Mentor and train end users.
- Understand client technical needs; design, and implement solutions.
- Record events, problems, and their solutions.
- Maintain and ensure optimal running of systems in a business setting by performing necessary and proactive IT system checks.

**Requirements**:

- Must reside in or within reasonable travelling distance from Centurion, and have their own, reliable vehicle.
- Previous experience in a face-to-face IT support role is required.
- Proof of relevant certifications / tertiary qualifications (e.g. A+, N+, MCSE, Security +, Cloud+) required.
- Ability to troubleshooting and problem-solve complex software and hardware issues.
- Good interpersonal and communication skills to interact with colleagues and end users from various departments and executive levels.
- Good technical documentation skills and attention to detail.
- Commitment to learning new things and growing new skill sets.

Key Competencies:

- Reliable and trustworthy
- Dependable and self-disciplined
- Well-spoken, presentable, and punctual
- Results-driven
- Team player
- Adaptable and flexible in terms of working hours

**Job Type**: Permanent

Application Question(s):

- Do you have your own and reliable vehicle?
- Do you reside within reasonable travelling distance of Centurion?

License/Certification:

- Driver's Licence (required)

Expected Start Date: 2023/06/01