QA Team Leader

We are recruiting for QA Team Leaders - Nightshift You MUST have International experience within a call centre environment MUST have QA Team Leader experience Energy (Gas &Electric ) experience advantageousWe offer: Basic Salary Performance bonus Permanent Contract of employment AND more.Salary: From R9,000.00 per monthAbility to commute/relocate: Durban,...

We're on the search for a vibrant, self-disciplined Team Leader who will be responsible for managing a team of associates in our Quality Assurance department; to ensure that operational targets are met while ensuring an excellent customer experience.a day in your life?Leadership & People Management: Manages a team of CALL CENTRE agents to ensure that...

Debt Solutions SA is currently recruiting for skilledSales Quality Assurance AgentsPurpose of the Role Create scorecards as well as providing accurate feedback. Listening to and assessing calls. Report on any trends or patterns that may be occurring to relevant management. Filter information regarding noncompliance to Team Leader/ Senior Management. Perform...

_your purpose_The Team Leader is responsible for managing a team of associates to ensure that operational targets are met while ensuring an excellent customer experience._ key responsibilities_- Leadership & People Management:Manages a team of call centre agents to ensure that departmental targets are achieved through excellent customer experience, making...

Ex-bond Entries Cross Border Customs Clearance Import & CustomsJOB SUMMARYThe purpose of the Clearing & Forwarding Team Leader position is to lead and manage team members in the facilitating of movement of cargo / products out of the country in accordance with organizational policy, procedures and regulatory requirements.ABOUT OUR CLIENTOur client is a JSE...

DUTIES AND RESPONSIBILITIES Create scorecards providing accurate feedback Listening to and assessing calls Provide accurate feedback Report on any trends or patterns that may be occurring Filter information regarding noncompliance to QA Team Leader Document and maintain scorecard on all assessments conducted Ensure that you meet quantity and quality of calls...

Position:Team LeaderWorking Hours:UK and US HoursIntroductionPurposeTo provide quality and efficient service to our clients leading, managing, developing, and motivating a team of call centre agents.Duties & Responsibilities Drive the operating rhythm by providing daily direction and communication to agents to ensure that daily and weekly targets are met....

We are looking for a result-driven team leader to be responsible for monitoring and supervising a team of consultants to achieve the organization's objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that...

WE ARE SEEKING TWO TEAM LEADERS TO WORK UNDER EXISTING TEAM LEADERS FOR DISCOVERY INSURE AND CAPITAL LEGACY.Duties would be running and assisting with the current teams as a 2ICBasic is 8000 rand per monthCommision is R18500Salary: R8 000,00 - R9 000,00 per month

The Team Leader is responsible for managing a team of associates to ensure that operational targets are met while ensuring an excellent customer experience. Leadership & People Manage ment: Manages a team of call c entre agents to ensure that departmental targets are achieved through excellent customer experience, making use of training, performance...

Job AdvertIf you're a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer's expectations then this role is written for youWe're on the lookout for a can-doer who values the importance of team playing to step up as a Team Leader in our vibrant Durban office, working on an...

Responsibilities:Develop and implement best practices in quality assurance to enhance software quality and reliability.Establish and maintain QA processes and systems, ensuring they are efficient and effective.Lead, mentor, and grow the QA team, fostering a culture of continuous improvement and excellence.Collaborate with development teams to integrate QA...

Synergy Contact Centre is currently seeking to employ an experienced Quality Assurance Team Manager to join our growing team.The QA Team Manager will be responsible for the day-to-day running and guidance of their team members.The QA Team Manager will also be responsible for setting targets, implement guidelines. Ensure that all members have clarity on what...

Job AdvertIf you've been working hard to build your career in the service industry and know the ins and outs of customer service then your passion for people and ability to help others is sure to pay off.We're expanding our team of game-changers at Concentrix and we're on the lookout for determined individuals who value the importance of team playing to step...

AdvisorLocation Durban, South AfricaLanguage English***Job Advert: If you're a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer's expectations then this role is written for youWe're on the lookout for a can-doer who values the importance of team playing to step up as a...

Job AdvertYou've been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off.We're on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining example as a...

Job AdvertAt Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised.You've been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off.We're on the lookout for a determined individual who...

Team LeaderAre you ready to take the next step in your career?The purpose of this role is to ensure the day-to-day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client's contractual obligations.What would make you a good fit for this role? Must be willing and able to work in a shifted...

Customer Service/SupportLocation Durban, South AfricaLanguage English***Job Advert: If you've been working hard to build your career in the service industry and know the ins and outs of customer service then your passion for people and ability to help others is sure to pay off.We're expanding our team of game-changers at Concentrix and we're on the lookout...

Position:Team LeaderReports To:Operations ManagerWorking Hours:UK HoursJob Role:The role is to support Agents in delivering exceptional customer experience, sales and/or technical support to influence and drive operations at both a tactical and strategic level, by leading, performance managing, developing and motivating agents.Competencies, Skills and...