![Profession Hub](https://contents.bebee.com/companies/za/profession-hub/avatar-vUQPY.png)
User Support
2 weeks ago
opportunity for you Our client is seeking a highly motivated individual to join their IT Unit in Midrand as a User Support & Systems Administrator.
Purpose of the role
High-level description of role
- Perform faultfinding, provide problem resolution or escalate to relevant vendors for resolution.
- Handle any system related queries and escalate to Line Manager for resolution and other relevant management structures for information purposes.
- Support with system deployment, updates, and testing.
- Control and update the Vendor Contract Management document in line with the Framework and notify manager of any pending terminations or renewals.
- Coordinate, arrange and attend IT Unit meetings, including the compilation and/or distribution of relevant supporting documentation and the compilation of minutes and/or action and decision logs.
- Monitor relevant mailboxes, follow processes, action and/or refer to stakeholders where necessary.
- Monitor and action tickets on FreshDesk and/or refer to Line Manager and other stakeholders where necessary.
- Manage and conduct stock taking to ensure hardware and software functionality and capacity thereof and managing the asset and the disposal thereof for the asset register.
- Adhere to the document management process to ensure that all information is appropriately documented, secured and communicated as required.
- Compile and submit IT Unit reports to the relevant management structures.
- Review documents (manuals, policies and processes) to be fit for purpose.
- Monitor payments and purchases and report to Line Manager.
- Provide input on contractual obligations to be considered for "contract cancellation" reviews.
- Ensure member and the organisation's compliance with system and information security compliance and/or requirements,
- Establish, maintain and deepen relationships with identified key internal and external stakeholders.
- Stay abreast on current trends, investigate and research contracted vendors' trends within functional area to enhance the organisation's service delivery.
Qualifications
NQF Level 6 Diploma / Advance certificate in Information Technology
Experience
Process/Place/Area:
Information technology
Involvement:
Operational
Period:3-5 year(s)
Behavioural Competencies
- Accountability
- Analytical Thinking
- Attention to detail
- Communication
- Conflict Management
- Consultation
- Coordination
- Customer/Member Service Orientation
- Disciplined
- Innovative and Creative
- Interpersonal and Relationship Building
- Planning and Organising
- Proactive Problem Solving
- Resilience and tenacity
- Responsibility
- Selfmotivated
- Stress tolerance
Functional / Technical Competencies
- Knowledge of data management
- Knowledge of the Credit and Risk Industries, including Bureaus
- Craft messages for knowledge transfer and education of stakeholders
- Report writing
- Statistical Analysis
- Understanding of applicable legislation
Notes:
- Location Hybrid (Midrand)
- Salary Market related and in line with experience and qualifications. (Patterson C4 grading)
- Drivers Licenses Code B; Motor vehicle licence
-
Lecturer: User Interface Design and Usability
2 weeks ago
Midrand, Gauteng, South Africa IIE Varsity College , IIE Vega and IIE MSA Full timeDirect Reporting Line:Head of Computer ScienceVarsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...
-
Desktop Support
2 weeks ago
Midrand, Gauteng, South Africa Data Centrix Full timeResponsibilities: Local DVR(CCTV) support LAN & WAN trouble shooting and support & monitoring Local Printer problems Support all PC/laptop/tablet/cell phone related queries and connectivity issues Create, modify, delete network users PLC/SCADA connectivity support at plants Telephone and PABX equipment support Scanner Support VC support Wi-Fi Support VPN...
-
IT Support Specialist
2 weeks ago
Midrand, Gauteng, South Africa Network Recruitment Full timeKey Responsibilities:Configure and install user devices and peripherals.Troubleshoot and repair faulty devices and peripherals.Ensure all devices are updated and comply with security protocols.Provide user support and training as required.Manage and update the IT asset register.Software:Install and manage relevant software on user devices.Troubleshoot and...
-
IT Support
2 weeks ago
Midrand, Gauteng, South Africa Fresh Information Technology Full timeLooking for an experienced IT Support resource who is both credit and criminal clear.Knowledge and experience in the following a must Intune 365 administration PowerShell scripting (mainly for AD Management, user account creations, DL creations/updates etc.) Project inclined Service Delivery / Customer Focused MacOS Support & ExposureCertifications such as...
-
Rct Cloud Support Specialist
2 weeks ago
Midrand, Gauteng, South Africa Rectron Full timePosition: RCT Cloud Support SpecialistKey Responsibilities: Identify and troubleshoot issues related to the platform's functionality and collaborate with the development team to find solutions Provide timely updates to users regarding issue resolution and status Maintain accurate records of user interactions and issue resolution in the support ticketing...
-
Software Support Specialist
2 weeks ago
Midrand, Gauteng, South Africa Jobs 4 All Full timeJob Title: Software Support SpecialistReporting To: Software Support Team LeaderDepartment: Software SolutionsLocation: Midrand - Gauteng - South AfricaSubordinate positions:Implementation SpecialistsPurpose of the JobTakes responsibility for implementing business development activities by:Analyse and troubleshoot software issues related to back-end coding...
-
Technical Support Specialist
2 weeks ago
Midrand, Gauteng, South Africa IOCO Full timeReady to Escape the Mundane? Join iOCO Infrastructure Services for a Journey Beyond Work.We are seeking a Technical Support Specialist who possesses strong technical aptitude coupled with excellent communication skills to effectively troubleshoot and resolve problems. Apply now and let's tackle the toughest technical challenges together What you'll do:Onsite...
-
Support Technician
2 weeks ago
Midrand, Gauteng, South Africa H2R Africa Full timeServer technicians are information technology (IT) professionals who are responsible for installing, maintaining, and troubleshooting the server systems of an IT organization. These technicians must manage both Unix and Windows-based systems to ensure reliability and stability for the clients. They are required to manage data center hardware by providing...
-
Application Support Specialist
2 weeks ago
Midrand, Gauteng, South Africa SACAA Full timeSOFTWARE ANALYSES & TESTING Investigate and analyse existing system and recommend improvements. Participate in business requirements gathering sessions.SYSTEMS DEVELOPMENT & CONFIGURATION Conduct configuration of systems to ensure that the clients' needs are met. Develop data flows. Participate in automation of business processes. Develop business reports...
-
SAP PP Operations Support Consultant
2 weeks ago
Midrand, Gauteng, South Africa iSanqa Full timeOur client requires the services of a Software Engineer (Advanced) - Midrand/Menlyn/Rosslyn/Home Office RotationAmazing brand with cutting edge technology Excellent teams in Global team collaboration High work-life balance with Flexible hours Agile working environmentPOSITION: Contract until December 2026EXPERIENCE: 5-10 Years related working...
-
SAP Operations Support Consultant
2 weeks ago
Midrand, Gauteng, South Africa Full Circle Resourcing Full timeOur client requires the services of a Software Engineer (Senior)- Amazing brand with cutting edge technology:Excellent teams in Global team collaboration:- High work-life balance with Flexible hours:Agile working environmentPOSITION:Contract until December 2025COMMENCEMENT:As soon as possibleQUALIFICATIONS/EXPERIENCE South African citizens/residents are...
-
Branch User Assistance Technician
2 weeks ago
Midrand, Gauteng, South Africa Spinnaker Software Full timeJoin a team that thrives on collaboration and will offer an environment that feels as familiar as home. We all have and support each other to reach the same goal - Excellent Customer Service We are looking for someone that is keen to learn with a can-do attitude. You will need to ensure ensure that excellent customer relations are a priority. You will need...
-
Specialist: Application Support
2 weeks ago
Midrand, Gauteng, South Africa Vodafone Full timeRole purpose:Ensuring the delivery of files/data to billing and reporting systems (Service availability).Ensuring secure connectivity between mediation systems and clients, internal and external (firewall). (Technology Security).On boarding of financial systems onto the file management system and ensure complete transferring of financial data (Service...
-
Branch User Assistance Technician
2 weeks ago
Midrand, Gauteng, South Africa Spinnaker Software Full time_Join a team that thrives on collaboration and will offer an environment that feels as familiar as home. We all have and support each other to reach the same goal - Excellent Customer Service _We are looking for someone that is keen to learn with a can-do attitude. You will need to ensure ensure that excellent customer relations are a priority. You will need...
-
Senior Specialist: Energy Support
2 weeks ago
Midrand, Gauteng, South Africa Vodafone Full timeRole Purpose:Lead the development and use of energy data analytics and management systems to deliver continuous improvement, ongoing compliance and common best practices across all relevant Business Units in Vodacom South Africa.Your responsibilities will include: Renewable engineering and decarbonisation Assist in the development and formulation of a...
-
Specialist: Business Support Systems
2 weeks ago
Midrand, Gauteng, South Africa Vodafone Full timeRole purpose:To undertake the design, development, testing, and deployment of software products and services, specifically focusing on BSS systems, in accordance with the needs of the business.Key responsibilities encompass analyzing business requirements, designing technical narratives, developing software solutions, documenting the development process, and...
-
Specialist System Support
2 weeks ago
Midrand, Gauteng, South Africa Vodafone Full timeRole purpose:The ERP operations specialist is responsible for the delivery and support of robust and scalable solutionsThe incumbent's responsibilities:Manage operational support of existing Oracle Fusion-based JMS as well as REST-based API interfaces between local systems and the Vodafone SAP ERP platformCollaborate with multiple support teams toPerform...
-
SAP PP Operations Support Consultant ADV 2678
2 weeks ago
Midrand, Gauteng, South Africa Open Source (Pty) Ltd Full timeESSENTIAL SKILLS: SAP S4/HANA SAP QM SAP PP SAP MM / EWM ADVANTAGEOUS SKILLS: SAP Module Configuration SAP WM; EWM; MM Cloud Technologies Development documentation Analyse and solve SAP Module issues Conduct SAP Module process configuration Update and maintain all SAP Module functional documentation Analyse and scope End-user authorisation roles Conduct...
-
Onsite Support Representative
4 weeks ago
Midrand, Gauteng, South Africa Jobking Full timeCX seeks the expertise On Site Support Representative: UCS Technology Services, deliver On site support as prescribed by the SLA for all clients.The purpose of the job is to deliver on site services to retail customers.JOB CONTENTMaintain a 95% SLA as per on site departments goal per month.Maintain 80% productivity for the month.Reduce the average time per...
-
MCSE First Line Support Engineer
2 weeks ago
Midrand, Gauteng, South Africa Data Centrix Full timeKey Skills / Competencies/Qualifications Vendor Accredited Platform certification is required, Microsoft and Citrix. Previous desktop support experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing skills Must be able to use all Microsoft Office applications. Must show excellent communication, analytical and...