Collections Specialist

2 weeks ago

Centurion, Gauteng, South Africa NOKIA Full time

Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks.

Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.


The team you'll be part of


CFO is a diverse team at the frontline, delivering finance and business services, investor relations, and more across the world.

Are you passionate about digital transformation, value openness and want to influence the direction of Nokia? Then, you may be the right fit Our GBS Credit to Cash Collections comprising of motivated collections professionals is based in various locations around the world.


What you will learn and contribute to


A local collector, reporting to and managed by GBS O2C Collections, aware of regional variation around volumes, complexity, priorities, etc utilising harmonized processes and ways of working.

The Collections Specialist interacts directly with the customer Account Payable departments to perform cash collections activities as defined in O2C GBS Catalogue.

Based in one of customer group country/CT locations, attend BAU weekly / agreed Adhoc customer local meetings. Manage the local / group of customer(s) in the region.

Travel once a quarter to group customer countries/locations in the region for F2F customer meeting travel (contingent to business need to validation with BG, geographic needs and LM approval).


As part of our team, you will:

  • Proactively tracks and collects Trade Debts & Advanced invoices (only when cash request is issued)
  • Provides visibility and supports follow up of invoice disputes
  • Collaborates with the customer to improve invoice approval and payment lead times
  • Provides forecast of expected payment of open items for current quarter
  • Ensure Receivables Management Tool correctly represents latest status of AR open items
  • Reflect Manual invoice mapping in RMT
  • Line Items Status Check (Collections) / progress chase
  • Cash Allocation (Payments)
  • Increases the speed at which customer's open items move to cash
  • Challenge any failure in the process preventing fast turnaround of invoices, i.e. disputes
  • Provide status and trade debtor reports for customer and CT meetings
  • Supports achievement of customer Overdue and cash targets
  • Supports RBC/Asset Controllers with Sales of Receivables administration, Due date amendments, provide accurate cash forecasting
  • Ensure payment deductions (penalties; WHT; etc) are resolved and dealt with
  • Highlights E2E process improvements when inefficiencies exist
  • Followup liquidation cases (if any)
  • Execute the SOX Controls O2C203, O2C205a and TR620 in line with IC catalogue.

Your skills and experience

  • Degree in Economics, Finance, Business Administration or any other related field;
  • Fluent English;
  • Problem Solving / Organization / Prioritization skills;
  • Proactive mindset & Autonomous;
  • Expert knowledge in MS Excel and SAP proficiency is a plus:
  • Relationship building, able to build collaborative partnerships with internal and external teams backed up by strong communication skill;
  • Business Orientation (Credit / Collections / Sales / OM) & experience in working with complex business processes with tight deadlines;
  • Working across boundaries and with virtual teams;
  • Contract Management knowledge preferable.

What we offer


Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.


Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:

  • One of the World's Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

Ee are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

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