Technical Service Manager

1 week ago

South Africa Ariston Holding N.V. Full time

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Ariston Group is a global leader in sustainable thermal comfort that offers a unique, extensive range of solutions for hot water, space heating and air treatment, as well as components and burners.

Listed on Euronext Milan since November 2021, in 2023 the Group reported almost 3.1-billion-euro revenues, with over 10,000 employees, direct presence in 40 countries in 5 continents, 29 production sites and 29 research and development centers.

The Group demonstrates its commitment to sustainability through the development of renewable and high efficiency solutions, such as heat pumps, water heating heat pumps, hybrids, domestic ventilation, air handling and solar thermal systems.

The Group also stands out for its continuous investment in technological innovation, digitalization, and advanced connectivity systems.

The Group operates under global strategic brands Ariston, Elco and Wolf, and brands such as Calorex, NTI, HTP, Chaffoteaux, Atag, Brink, Chromagen, Racold, as well as Thermowatt and Ecoflam in the components and burners business.

Due to retirement, we are looking to recruit an established Technical Service Manager to support with day to day after sales.

You will be responsible for running the Technical Service Helpdesk, giving assistance to engineers, customers and colleagues.

You will be confident and knowledgeable in identifying and solving issues, whilst providing manuals, part numbers and advice, always ensuring a high standard of service.

Sales experience will be a benefit, as the right person will be involved in Sales Support and Internal Sales.

Tasks The Technical Service Manager will have the ability to understand the operation of Forced Draught Burners, Gas, Oil and Dual Fuels and will be confidently able to diagnose faults.

A hands-on approach and experience is preferable for this role.

You will be required to run the Technical and Service Help Desk by phone and email, which will include (but is not exhaustive of); Booking in service and commissioning calls with external service agents, be first line technical support to both internal and external staff, control and manage maintenance of returns and warranties and have the ability to read wiring diagrams and technical manuals.

The Technical Service Manager will have good communication skills, as you will on occasion be dealing with Italian and German colleagues, homeowner's, engineers and customers alike.

The role will mainly be office based, but travel to customer sites and occasional overseas travel will be required for training.

Requirements Math, English GCSE Level C or 4 and above.
Knowledge in the industry is essential, along with practical and technical knowledge of Forced Draught & Pressure Jet Burners. Gas Safe and/or Oftec registered is preferred. Proven experience within a role managing multiple priorities. Live in a close proximity of our Head Office in Worcester and ability to travel to customer sites.
Full, clean UK Driver's Licence.

We are committed to the principle of equal employment opportunity for all people, by offering a work environment accessible, welcoming and inclusive in compliance with legal obligations.