Technical Operations Manager
1 week ago
ZAR ZAR per annum My client is seeking an experienced Technical Operations Manager to lead cybersecurity pre-sales engineers and technical support teams. The ideal candidate will excel in team leadership, customer engagement, technical pre-sales support, and maintaining technical infrastructure to achieve operational excellence and client satisfaction.
Responsibilities:
Lead and mentor cybersecurity pre-sales engineers and technical support staff.
Develop and enforce best practices to optimize service delivery and customer satisfaction.
Promote continuous learning and knowledge sharing.
Stay informed about developments in cybersecurity.
Collaborate with sales teams to understand client requirements.
Manage technical delivery within the sales process.
Use technical expertise to position cybersecurity offerings effectively.
Oversee development and maintenance of demo environments.
Oversee technical support operations with Sales Operations Manager.
Enhance customer satisfaction and support effectiveness.
Maintain high levels of technical support.
Manage product queries and knowledge for the Inside Sales team.
Stay updated on vendor product road maps.
Evaluate vendor offerings and understand product capabilities.
Manage technical training and certifications for new products.
Ensure clients are correctly skilled and keep internal stakeholders informed.
Educational Qualifications/Experience Bachelor's degree in computer science, Information Technology, or a related field; advanced cybersecurity certifications are a plus.
At least 5 years of experience in managing technical staff.
Experience in technical pre-sales is advantageous.
Strong leadership skills with experience in cybersecurity technologies.
Quick learner with a desire to expand technical knowledge.
Collaborative leadership style with proven ability to build rapport and trust.
Experience in technical project delivery and pre-sales support.
Ability to manage multiple priorities effectively in a dynamic environment.#J-18808-Ljbffr
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Technical Operations Manager
1 week ago
South Africa Salt Full timeZAR ZAR per annumMy client is seeking an experienced Technical Operations Manager to lead cybersecurity pre-sales engineers and technical support teams. The ideal candidate will excel in team leadership, customer engagement, technical pre-sales support, and maintaining technical infrastructure to achieve operational excellence and client...
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