It/desktop Technician Intern

1 week ago


Johannesburg, Gauteng, South Africa Alliance Media Full time

General Purpose

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, help with completing tasks, runs diagnostic programs, isolates problem, and determines and implements solution including remote access to their computers.

Main Job Tasks and Responsibilities

  • Maintain daily performance of computer systems.
  • Install, modify, and repair computer hardware and software.
  • Configuring new desktop, routers, modems and similar devices.
  • Clean up computers and manage antivirus software and updates.
  • Run diagnostic programs to resolve problems.
  • Install computer peripherals for users.
  • Follow up with users to ensure issue has been resolved.
  • Updated software and hardware for users
  • Keep an uptodate asset register
  • IT equipment procurement
  • User password resets for all system
  • User setup on new computers
  • Upkeep of administrative tasks

Help Desk Skills and Qualifications


Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems, Familiarity with both PC and Mac Hardware and Software, Good Customer Service Skills, Ability to Communicate Effectively to help users fix their issues and feel satisfied with the experience.


Qualifications

  • Matric / Grade 1
  • Diploma or IT Degree in IT, A+, N+ Qualification, ITIL Foundation; etc (advantageous)
  • 02 Years' experience as an end user Support Technician

Job Type:
Internship

Contract length: 12 months

Salary:
From R9 000,00 per month

Ability to Commute:

  • Johannesburg, Gauteng (required)

Ability to Relocate:

  • Johannesburg, Gauteng: Relocate before starting work (required)
Application Deadline: 2023/11/04

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