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Africa Manager
2 weeks ago
- Johannesburg
- Posted 11 hours ago
Job Position:
Africa Manager - International Logistics
Location:
Johannesburg
Salary:
R per annum CTC negotiable commensurate with experience qualification
Qualifications / Requirements:
- Matric
- Tertiary qualification in International Supply Chain essential
- Management Post-Graduate qualification will be advantageous
- Minimum of 5 years Management experience
- Strong leadership and managerial qualities
- Supply chain knowledge will be advantageous
- Excellent communication and negotiation skills to interact with clients and various stakeholders
- Strong proven working knowledge of International Forwarding and clearing industry with a focus on African trade
- Must be numerate
- Must be familiar with African customs processes
- Skills:
- Agent relationship management
- Well developed interpersonal skills coupled with expert written and verbal communication
- Excellent negotiation skills
- Sound planning and organisational skills
- Ability to manage and work under pressure
- Customer (internal and external) centric
- Strong analytical and problemsolving skills, with the ability to make datadriven decisions
- Must have a high level of emotional intelligence
Key Performance Areas:
Africa Agent network management:
- Facilitate the signing up of additional Agents where necessary
- Cultivate strong relationships with agents by fostering trust and cooperation
- Define relevant KPIs to measure the performance African Agents
- Setup a system to regularly evaluate the performance of African Agents
- Have regular engagements with African Agents to foster continuous improvement
- Facilitate dispute resolution between Agents and the operations teams
- Maintain open and regular communication with African Agents
Risk management:
- Ensure the African Agents stay uptodate with international trade regulations, customs laws, and shipping requirements in their countries and they share those updates with company in order to avoid potential delays or penalties
- Identify and address potential risks related to shipping, customs, documentation, or other logístical challenges
- When issues arise, such as delays, damages, or disruptions in the supply chain, find solutions promptly and efficiently
Collaboration on pricing strategy:
- Collaborate with sales, operations, and Trade Lane to ensure that Africa pricing strategies align with business objectives and profitability targets
- Collaborate on pricing strategy development considering market dynamics, competitive landscape, and customer demands
- Conduct regular market research and analysis to monitor competitor pricing, identify emerging trends, and make datadriven pricing decisions
Client management:
- Understand clientspecific Africa trade needs, and support business development and operations to provide effective solutions to meet their requirements
Manage information and reporting:
- Put in place and maintain processes and procedures to ensure accurate upload of Africa information on internal system e.g. Cargowise
- Utilise relevant management information system (e.g. monthly dashboard and KPI's) in decision making
- Interpret and use information on system delivery from service reports and customer surveys
- Interpret and use information from balanced scorecard
- Prepare Africa Tradelane and EXCO reports timeously
- Disseminate information to direct reports and ensure it filters down to teams
- Provide inputs for the balanced scorecard (if required)
- Ensure confidential information is treated as such and put measures in place to ensure it is treated appropriately
- Conduct market research to identify potential trade opportunities, trade patterns, and emerging trends in the African region
- Monitor each African trade lane performance, costs, and revenue to ensure profitability and identify areas for improvement
- On agreed intervals, prepare the following reports: KPI reports (for agents and tradelanes), country market and industry reports, profitability reports,
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