Digital Transformation Manager

2 weeks ago

Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

Our client is a leading and innovative company at the forefront of transformation, data science, and change management solutions. With a clear vision to empower businesses, they have garnered a stellar reputation for making organizations more efficient, effective, and customer-centric, while driving substantial revenue growth. Their commitment to excellence has made them a trusted partner for a diverse array of businesses seeking to thrive in today's fast-paced and ever-changing market landscape.

Job Type: Full Time

Workplace: Onsite

Location: Cape Town

Requirements

  • Graduate with experience in digital transformation
  • Experience with Lean Six Sigma is highly preferred
  • 10+ years of overall experience including 7+ years of project management experience with demonstrated success and financial results with similar experience
  • Proven ability to drive a solution from start to finish (project management certifications are a plus)
  • Experience in Insurance/BFSI domain will be given strong preference
  • Experience of packaging and showcasing capabilities and solutions
  • Willing to work in 24X7 environment
  • Ability to travel as required domestically and / or internationally
  • Strong Insurance domain preferable though not mandatory
  • Functional Domain experience in Contact center
  • Experience with Process Diagnostics and Solutions development
  • Good understanding of Digital Solutions: Analytics, Robotics, Process Improvement/Elimination/Lean Six Sigma background and project management
  • Excellent working knowledge of MS Office – MS Excel, Power Point, Word Doc, Outlook
  • Proficient with MS-VISIO for flowcharting/process mapping software
  • Experience of packaging and showcasing capabilities and solutions
  • Good Interpersonal skills
  • Good written and oral Communication
  • Strong Presentation skills
  • Multi-tasking and prioritizing ability
  • Project management skills to drive improvement projects / initiatives
  • Strategic focus and strong business acumen
  • Demonstrates a global mindset
  • Demonstrates an intellectually agile and analytical approach and thought process
  • Is a brand ambassador
  • Conformance to policies / compliances with auditing skills and eye for details
  • Ability to coach and give feedback on an ongoing basis.
  • Problem solving skills
  • Ability to resolve conflicts constructively and lead in a continually challenging environment

Responsibilities

  • Responsible for Diagnostic to Solution Proposal creation for Digital projects
  • Generate ideas for building 'game-changing' capabilities by scanning the market/competition and internal operations
  • Consultative mindset, with approach to think of a business challenge creatively and with a future digital solution mindset
  • Build relationships with key business leaders and sponsors other stakeholders to drive uptake of innovation projects, define project vision, scope, requirements, and deliverables
  • Successfully collaborate with core and extended teams across the enterprise for deployment of Digital Solutions by internal and client showcasing and articulating the business case and value proposition
  • Create best in class products by integrating firm's product footprint and investments automation, process simulation, re-engineering, domain expertise, analytics etc
  • Responsible for maintaining the Governance and reporting on projects to Business units, Leadership, clients
  • Maintain awareness of new and emerging operating practices, technologies such as robotic automation, machine learning, mobility, artificial intelligence and dynamic analytics and the potential application on operations
  • Managing client visits for prospects, existing clients with respect to transformation presentations
  • Providing transformation solutions and roadmaps for new deals / pursuits
  • Contribution of creation of showcase content, though leadership white papers, collaterals
  • Updates job knowledge by studying state-of-the-art tools, technologies, reading professional publications; maintaining personal networks; participating in professional organizations

Principle Accountabilities

  • Drive Digital projects and initiatives for value delivery to Clients
  • Develop value and innovation strategy aligned to key clients' strategic priorities
  • Value delivered (in $) for Clients
  • Drive Digital projects and initiatives for value delivery to Clients
  • Support in our clients strategic priorities for driving value capture for our client
  • Successful execution of Digital deliverables
  • Collaborate with teams to strategize and execute value and innovation
  • Resolve implementations - Identify and execute at least three key
  • transformation project impacting client business outcomes for strategic client relationships
  • Build strong relationship with client stakeholders and internal stakeholders in driving improvement and innovation program
  • Favorable client NPS / testimonials
  • Build domain specific solutions and diagnostic toolkits
  • Support in building best practice compendium on domain led solutions
  • Application of diagnostic toolkits representing key business footprint
  • Support in developing capabilities for business development and solutioning for key prospects
  • Compelling solutioning from value delivery standpoint

Primary Internal Interactions

  • Business and Account Leadership
  • Advanced Automation & Robotics
  • Analytics
  • Products and Platforms
  • Quality & Process Excellence
  • Operations SME's & Supervisors
  • RFX and deal team
  • Client Management team
  • Other enabling functions on need basis

Primary External Interactions

  • Existing and Prospect clients

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