Browser Products Specialist

2 weeks ago


Midrand, Gauteng, South Africa Full Circle Resourcing Full time
Our client requires the services of an
Operations Engineer _Enterprise Environment (Senior) - Midrand/Menlyn/Rosslyn/Home Office rotation - ISB5200116
-
Amazing brand with cutting edge technology:


  • Excellent teams in Global team collaboration:
-
High work-life balance with Flexible hours:


  • Agile working environment

POSITION:
Contract until December 2026

COMMENCEMENT:
As soon as possible

QUALIFICATIONS/EXPERIENCE

  • Min. 57 years IT experience
  • A university degree in a relevant field of study (e.g. computer science, engineering, sciences) or a comparable qualification
  • Experience with enterprise network configurations
  • Experience with Databases
  • Experience with ITIL processes
  • IT experience delivering operations support services
  • Strong analytical and problemsolving skills with a high attention to detail
  • Interest in cloud and new technology stacks

ESSENTIAL SKILLS

  • Expert knowledge of modern browsers like Edge Chromium and Google Chrome.
  • Experience with browser extensions and governance via GPO and policies
  • Experience with securing web browsers on different OS platforms
  • A sound knowledge of IT security requirements for enterprise IT solutions
  • Working knowledge of Active Directory, policies, and support procedures
  • Business Continuity Management (BCM)
  • Change Management (CM)
  • Incident Management (IM)
  • IT Service Management (ITSM)
  • Problem Management (PM)
  • Release Planning
  • Experience with Scripting (Powershell, Bash etc.)
  • Process Driven ITIL knowledge

ADVANTAGEOUS SKILLS

  • Excellent communication skills in a clear a concise way with team members, stakeholders and management on an appropriate level of detail
  • Working knowledge of Microsoft System Centre Configuration Manager (SCCM)
  • Working knowledge of enduser computing environment, Microsoft Active Directory, and GPO
  • Experience with Windows Client Technologies (such as Windows 10, Microsoft Office, Browsers, Scripting, Registry, System Management Tools)
  • Agile mindset (knowledge of agile processes and principles)
  • Strong ability to understand technical dependencies and enterprise setup on a global scale
  • Strong ability to analyze issues, build a resolution plan and bring it to successful implementation
  • Ability to deliver on time and in excellent quality
  • Willing to deal with international and global customers, and different language barriers
  • SELF STARTER, selfmotivator, selflearner
  • Ability and willingness to coach and give training to colleagues
  • Excellent interpersonal and organisational skills
  • Ability to communicate effectively (both verbally and in writing) with both technical and nontechnical colleagues / users
  • Good written and spoken English skills
  • Good Documentation skills
  • Requirements Gathering, Technical and Business Specification Documentation
  • Strong ability to understand and interpret business needs and requirements with an aptitude to move concepts through to proposal and successful implementation
  • Experience with monitoring solutions
  • Experience in troubleshooting infrastructure, network, and integration issues
  • Experience with ITL processes (Incident, Change and Problem management)

ROLE:

  • Resolve IM (Incident Management) tickets
  • Resolve CIM (Critical Incident Management) tickets as required
  • Coordinate PM (Problem Management) tickets as identified
  • Coordinate CM (Change Management) tasks and tickets as required
  • Prepare and coordinate CAB presentations
  • Prepare and coordinate product communication updates
  • Assist user departments in drafting system requirement documentation based on business processes
  • Ensure that all processes have been investigated / considered in obtaining the specifications of the user requirements
  • Evaluate service requests and architecture change requests
  • Propose and review system design and evaluate alternatives
  • Develop systems solutions in line with quality and delivery requirements
  • Identify and evaluate new and emerging IT technologies
  • Meet with Stakeholders, gather requirements, prioritize backlog, evaluate, and present proposed IT solutions
  • Enable and support external provider teams to develop and operate IT solutions
  • Support the product owner with options for software decisions and product roadmap, based on knowledge of changing customer demands, technical features and conducted technical tests (proof of concepts)
isanqa #isanqajobs #DEVOPS #technicalspecialist #productlifecyclemanagement #incidentmanagement #projectmanagement #SCCM

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