Servicenow Applications Service Domain Lead

2 weeks ago


Durban, KwaZulu-Natal, South Africa SUMMIT Africa Recruitment Full time

POSITION OVERVIEW


ServiceNow Applications Service Domain Lead plays a lead role in the delivery of ServiceNow implementation projects and driving strategic transformational change of IT solution deployment, IT operations management and IT business management processes.


RESPONSIBILITIES

  • Leads the development of solution architectures in specific business, infrastructure, or functional areas on a portfolio of
  • Provide strategic recommendation around technical best practices and industry trends on ServiceNow for Life Science industry
  • Ensures that appropriate tools and methods are available, understood and employed in architecture
  • Engage with the Aspen Business Units to position ServiceNow as the digital transformation platform standard, integrated with their core
  • Establish and manage a technical
  • Understanding and having experience in driving process optimisation, efficiencies and productivity using automation
  • Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform
  • Within a change programme, leads the preparation of technical plans and, in liaison with business assurance and project staff, ensures that appropriate technical resources are made
  • Provides advice on technical aspects of solution development and integration (including requests for changes, deviations from specifications, etc.) and ensures that relevant technical strategies, policies, standards, and practices (including security) are applied
  • Defines systems development projects which support the organization's objectives and
  • Leads the selection of appropriate business analysis methods, tools, techniques, selecting appropriately from plandriven/predictive approaches or more adaptive (iterative and agile)
  • Participate in the design authority meetings to review technical solutions and approve them in the ServiceNow
  • Develop system documentation, including process flows, SOP's, and design
  • Establishes the contribution that technology can make to business objectives, defining strategies, validating, and justifying business needs, conducting feasibility studies, producing highlevel and detailed business models, preparing business cases, overseeing development and implementation of solutions, considering the implications of change on the organisation and all
  • Guides senior management towards accepting change brought about through process and organisational
  • Keep check of instance performance and purpose improvement to improve enduser

JOB REQUIREMENTS
Educational qualifications:

B. Com / BSc Computer Science degree or equivalent work experienceCertifications/registrations

Current industry certification in architecture (i.e., TOGAF, GxP, ISO 9000)

Business Process Management Methodology (i.e., BPM, SDLC, ITIL, DevOps, Agile, COBIT) ServiceNow - Certified System Administrator (CSA)

ServiceNow - Certified Implementation Specialist ServiceNow Platform Architect

OVERALL EXPERIENCE ***- 10+ years' experience of managing relationships with internal business customers

  • Experience and sound knowledge of Business processes, best practises in solution delivery, auditing and assurance practices and improvement practices
  • 10+ years' experience managing customer relationships in an operational and global services and automation in a large complex/matrix global organisation
  • 7 to 10+ years' experience in ServiceNow from a plan, build and run perspective and QMS
  • Consultancy experience will be advantageous
  • Strong analytical skills, communication, and presentation skills
  • Ability to manage customer and stakeholder expectations


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