Operations Duty Manager for Uk-based Bus Tours

2 weeks ago


Cape Town, Western Cape, South Africa Engineuity Global Full time

Introduction

Key Responsibilities
-
Operational Leadership: Oversee the creation of monthly duty rotas for staff in the UK, ensuring comprehensive coverage and operational efficiency.
-
Evening Operational Support: Act as the primary evening contact for operational queries, providing guidance and resolutions to our team.
-
Safety and Compliance Oversight: Monitor daily staff clock-ins and ensure driver compliance with pre-departure bus inspections.
-
Capacity and Booking Management: Strategically manage bookings to prevent overcapacity and ensure a balanced distribution of passengers.
-
Crisis Management and Resolution: Lead the operational response to tour cancellations or vehicle breakdowns, following established protocols to minimize disruption.
-
Operational Reporting: Produce detailed end-of-day reports on operational activities, issues, and resolutions to support continuous improvement.

Qualifications

  • Demonstrated experience in operational or duty management, preferably within the tourism, transportation, or related sectors.
  • Exceptional leadership abilities and experience managing teams in a dynamic operational environment.
  • Excellent decisionmaking and problemsolving skills, with a proven track record of managing operational challenges effectively.
  • Strong communication skills and the ability to work collaboratively with a remote team.
  • Technical proficiency to support and troubleshoot minor equipment issues.

What We Offer

  • A pivotal role within Engineuity, offering the chance to make a significant impact on our operational success and enhance the tourist experience in the UK.
  • The opportunity to work within an innovative team environment, where your skills in operational management will be valued and developed.
  • Competitive salary with room to grow and develop within the organisation.

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • How many years of work experience do you have with Operations Management?

Location:

  • Cape Town,
Western Cape (required)

Application Deadline: 2024/04/30

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