Technical Operations Manager

2 weeks ago

East London, Eastern Cape, South Africa Isisekelo Recruitment Full time

Main purpose of the role:

  • Responsible for managing and motivating all staff. Ensuring a high-quality standard, on time delivery and achievement of targets.

DUTIES AND KEY RESPONSIBILITIES
1. Responsible for overseeing the entire CMS Operation:

  • Manage the relationship with the Client whilst maintaining profitability and productivity.
  • Plan, implement and monitor annual budgets, scheduling expenditures, analyzing, and reporting on variances and taking appropriate corrective actions to compensate for variances.
  • Management of financial and administrative requirements
  • Ensure Standard Operating Procedures as well as KPI measures are developed, implemented, and monitored.
  • Ensure rework campaigns, standardized fitments, overall WIP management targets are met in accordance with customer scope.
  • Ensure operations adhere to SHEQ and ISO standards, 5S and Gemba principles as high priority.
  • Ensure Operations strive to fulfil BBBEE such as procurement and recruitment objectives.
  • Ensure to manage Workshop (and in-plant areas), Equipment & Storage Yard maintenance.

2. Promoting customer relations:

  • Maintain good relationships with external and internal customers and handle any customer complaints.
  • Promote interdepartmental cooperation and synergies.
  • Participate in daily morning meetings at Plant level with customer management.
  • Review fitment quality as per standard operating procedure.
  • Develop, implement, and monitor guidelines for customer satisfaction.
  • To support Contracts Manager to grow Technical Portfolio, to find new business and spot opportunities.

3. Manage all productive staff effectively and efficiently.

  • Plan and adjust staff workloads and allocate daily tasks to team members.
  • Provide advice and technical assistance to team members.
  • Ensure all operations staff adhere to Standard Operating Procedures and safety protocols.
  • Ensure all staff are adequately trained in terms of their duties.
  • Using the Performance Management system to ensure all staff are appraised on the performance and given sufficient training, coaching, and mentoring where applicable.
  • Ensure all new staff are properly inducted on all policies and procedures.
  • Ensure all department employees time keeping and attendance adherence.
  • Ensure corrective action is taken on employees who do not comply with policies and procedures of the company.
  • To foster a team environment of inclusivity and transparency.

Experience/Education:

  • Red Seal Artisan (Electronics or Mechanical) / Degree or Diploma in Mechanical Engineering Must have production experience.
  • 3+ years working experience in the same or similar position.
  • Ability to effectively communicate at all levels (both internal and external customers) Aftermarket fitment knowledge required.
  • Proven record of planning and executing projects.
  • Effective management and utilization of resources, +- 80 employees.
  • Must have sound computer knowledge and applications at an advance level (Full MS Office Suite)

Additional Duties:

  • Ensure the department adheres to ISO 9001 Quality Processes and standards.
  • Ensure the department adheres to ISO 14001 Environmental Processes and standards.
  • Ensure the department adheres to ISO 18001 Health and Safety standards.

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