Strategy Manager

2 weeks ago

Johannesburg, Gauteng, South Africa M-KOPA Full time
**At M-KOPA, We Finance Progress.
The scale and impact of our work is massive. M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services.

From our roots as the pioneer in pay-as-you-go "PayGo'" solar energy for off-grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

Want to know more about M-KOPA? Click this link: About M-KOPA

We are looking for a

Strategy Manager to join our Customer Department.

The customer team at M-KOPA is responsible for ensuring that M-KOPA delivers maximum value to its customers.

As Strategy Manager, you will work closely with the Chief Customer Officer to provide analytical support and strategic insights to maximize customer experience, satisfaction, success, and lifetime value.

You will also help define and disseminate the company's overall strategy.


This position will report to Chief Customer Officer and can be based in any of M-KOPA's countries of operations: Kenya, Uganda, Nigeria, and Ghana.

You will also need to travel as needed to other markets of operations to engage with our customers and in-country teams.


To achieve this, you'll be expected to:

  • Work closely with the Chief Customer Officer to drive company strategy and planning cycles
  • Lead the company's 'Voice of the Customer program
  • Manage crossfunctional projects to improve the customer and agent experience
  • Develop departmental performance dashboards, coordinating with product and data teams to define and measure KPIs
  • Act as a bridge between product and operating teams to ensure excellent training and adoption of software, systems, and tools developed to improve our customer experience
  • Support M-KOPA's solar portfolio strategy, including market and economic analysis, partner landscaping, competitor benchmarking, business model development, and supporting pilots and product introductions.
  • Identify and scope opportunities for operational process, efficiency, and performance improvements within the customer department.

You Might Be A Good Fit If You:

  • Are passionate about our mission of making everyday essentials accessible to everyone
  • Are excited to be a champion for our customers in everything you do
  • Have 5+ years of work experience in strategy, business operations, management consulting, product management, research, or comparable roles
  • Are strong analytically, have significant experience building models in Excel, and make datadriven decisions well
  • Have experience solving openended strategic business problems, from identifying the problem that needs to be solved through developing actionable recommendations for business stakeholders and driving implementation
  • Have strong project management and organizational skills
  • Are a collaborator and have a low ego
  • Love fastmoving environments with a sense of urgency to get the job done
  • Have emerging markets experience (particularly in East or West Africa)
  • Have a bachelor's degree or equivalent experience
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.


M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice.

M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement.

This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

  • Fraud Strategy Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Absa Bank Limited Full time

    Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryDesign,...

  • Manager, Strategy Advisory

    2 weeks ago

    Johannesburg, Gauteng, South Africa Standard Bank Of South Africa Limited Full time

    To provide the Strategy Formulation Advisory with research, analysis and presentation development in order to contribute to the generation of relevant business insights and facilitate the co-creation and alignment of organisational strategies and plans.Execute assigned pieces of research and analysis within established framework and guidelines to provide...

  • Manager: Risk Strategy

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Requisition Details & Talent Acquisition Contact Tshego Semenya- Closing Date: 09 February 2023- Cluster- Group Risk- Job Family- Risk, Audit and Compliance Leadership Pipeline Manage Self: ProfessionalJob Purpose To active participate in the management of risk strategy, risk appetite, strategic, business and new regulatory risks across the bank and Group by...

  • Manager, Strategy Advisory

    2 weeks ago

    Johannesburg, Gauteng, South Africa Standard Bank of South Africa Limited Full time

    To provide the Strategy Formulation Advisory with research, analysis and presentation development in order to contribute to the generation of relevant business insights and facilitate the co-creation and alignment of organisational strategies and plans.Execute assigned pieces of research and analysis within established framework and guidelines to provide...

  • Senior Manager: Strategy

    2 weeks ago

    Johannesburg, Gauteng, South Africa Absa Bank Limited Full time

    Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryTo provide...

  • Portfolio Strategy Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Heineken Full time

    We Go Places How about you?Job Grade: 25Location: Western Cape or GuatengFunction: MarketingSub Function:Portfolio Strategy, CMI and InnovationType of Contract: PermanentReference Number: 112673Closing Date:14/06/2024To drive a coherent and intentional portfolio and category approach in South Africa, including defining strategies and approaches across...

  • Head of Strategy

    2 weeks ago

    Johannesburg, Gauteng, South Africa Ad Talent Africa Full time

    Who are we:We are a 100% black-owned, digitally-led, integrated agency that has been at the cutting edge of the South African communications industry for over 21 years.Who are we looking for: HEAD OF STRATEGYWhat will you do:As the Head of Strategy, you will be tasked with developing strategies for our clients, as well as gaining client sign-off on your...

  • Principal Strategy

    2 weeks ago

    Johannesburg, Gauteng, South Africa De Beers Group of Companies Full time

    **Company Description Change is the only constant. Can you help us manage the process?**The quality and long life of our mineral assets are the foundation of Anglo American's global business, so we are driving towards a more sustainable approach to mining.Guided by our purpose and our values, we enable both high performance and purposeful action as we aim to...

  • Strategy and Planning Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa bp Full time

    Job Profile Summary Responsible for strategic planning and analysis required to support strategy development at bp, reensuring strategic performance deliver term long term bpsa growth. Facilitates broad collaboration across BP Business Groups and Enablers to support a One bp strategic approach to bpSA, drawing on external partner and consultant...

  • Strategy Analyst

    2 weeks ago

    Johannesburg, Gauteng, South Africa Centurion Growth Full time

    Reporting Line is to the Strategist Group StrategyJob overviewOur client is a large group that provides financial advice and insurance related products. They are looking for a talented and driven individual to support the Group Strategy function. The role involves engagement with wide-ranging stakeholders including business executives and senior management...

  • Head: Strategy

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Job Purpose To assist in managing the strategy process across Corporate & Investment Banking to ensure delivery of a cluster strategy with measurable targets and deliverables, the monitoring of that strategy and the provision of regular updates.To assist with the delivery of strategic projects and to research best practice and thought leadership in order to...

  • Head of Strategy

    2 weeks ago

    Johannesburg, Gauteng, South Africa Ogilvy Full time

    Head of Strategy or Strategy Director is a senior leader and key member of the Ogilvy Johannesburg management team, comprising of the MD, CCO, HR Partner as well the FD. As the leader of Ogilvy Johannesburg Strategy department, an ideal candidate will spearhead the evolution of strategic process and offerings to help clients brands better connect and...

  • Strategy Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa H2R Full time

    Gauteng, JHB - Northern Suburbs R R Hourly Basic Salary (Market related, Negotiable)_ STRATEGY CONSULTANT - BANKING EXPERIENCE. B DEGREE. MS OFFICE._To support the strategy team and the strategy development process through research that has adequate breadth & depth_._Core Accountability 1.Support the strategy team in facilitating structured strategic...

  • Strategy Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa The Payments Association of South Africa (PASA) Full time

    The Payments Association of South Africa (PASA) is building its capacity for payments knowledge in the banking and financial services industry. This role will form part of our plan to instill in-depth knowledge of the payments industry on our successful incumbent while adding significant value to the Strategy department.Job Purpose: To support the strategy...

  • Strategy Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa The Payments Association of South Africa (PASA) Full time

    The Payments Association of South Africa (PASA) is building its capacity for payments knowledge in the banking and financial services industry. This role will form part of our plan to instill in-depth knowledge of the payments industry on our successful incumbent while adding significant value to the Strategy department.Job Purpose: To support the strategy...

  • Strategy Analyst

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Requisition & Talent Acquisition Consultant Details REQ Twanette Coetser Closing Date 19 April 2023Cluster & Location Total Business Banking and Retail Channel Strategy and Insights 135 Rivonia Road, Sandton Career Stream Strategic Leadership Pipeline Manage Self: TechnicalStrategy AnalystJob Purpose To create and compile management and strategic reporting;...

  • Strategy Executive

    2 weeks ago

    Johannesburg, Gauteng, South Africa RELX Full time

    About the Role As the Strategy Executive, you will be responsible for developing and implementing strategic initiatives that drive growth and profitability for the organization. You will work closely with senior leadership to analyze market trends, identify opportunities, and create actionable plans that align with the company's vision and values. Your...

  • Strategy Director

    2 weeks ago

    Johannesburg, Gauteng, South Africa OLIVER Agency Full time

    Role: Strategy DirectorLocation:South Africa (hybrid)ROLE MISSIONWorking in partnership with our client, the Strategy Director will take ownership in driving the impact of our business, leading the charge for us to become a more influential partner to CMOs and CEOs through the quality of our ideas and our creative work. The Director of Strategic Services...

  • Manager : Governance and Strategy Enablement

    2 weeks ago

    Johannesburg, Gauteng, South Africa Absa Bank Limited Full time

    Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryTo develop...

  • Strategy Senior Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa The Coca-Cola Company Full time

    About the roleThis position provides guidance, leadership and direction for contracts and categories affecting millions in annual spend. This role will work with key members of our Supply Chain teams to ensure that all sourcing initiatives and strategies are aligned with business requirements. We're looking for an individual that has keen negotiating skills...