Reporting Analyst
2 weeks ago
At TTEC, we're all about the Human Experience. Elevated.
As a Reporting Analyst in Cape Town, South Africa you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You'll be Doing
Looking for an opportunity where you'll bring your analytical skills to the table and provide recommendations to improve processes? As a Reporting Analyst, you'll provide value added service by generating and analyzing operations and financial reporting.
You'll report to the Manager. You'll impact the business through your reporting and analysis.
During a Typical Day, You'll
- Deliver timely and accurate associate level performance, efficiency, and reliability reporting at the enterprise level
- Maintain and deliver daily, weekly and monthly enterprise performance reports/dashboards
- Reporting for attrition, absenteeism and other performance and compliance metrics report
- Maintain database records and perform routine audits of data validating proper site, client, and project relationships
- Build and develop reports both proactively and in response to business need to improve operational efficiencies
- Need to develop and maintain center operations data solutions that utilize IEX, Qualtrics, Tableau, Genesys, GI2, SQL Server and other data management and Business Intelligence tools
- Provide insights and analytics to help operations in improving processes, productivity and efficiency key performance indicators
- Must be able to work in a flexible shift
- Experience in reporting
- Business Intelligence Platform Administration (Power BI, Tableau, Qlik) experience
- Deliver highquality results, on time and on target
- Work with other departments and team members to resolve issues
- Knowledgeable, encouraging, supporting and present leadership
- Diverse and community minded organization
- Careergrowth and lots of learning opportunities for aspiring minds
- And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.Primary Location:
: ZA-Western Cape-Cape Town
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