House Manager Cpt

2 weeks ago

Cape Town, Western Cape, South Africa Surgo Pty Ltd Full time

Our client, a nonprofit housing institution established in 2004, offers affordable transitional and communal housing in Johannesburg's inner city and Cape Town - fully accredited by the Social Housing Regulatory Authority (SHRA).

They are currently recruiting for a Housing Manager to Join their team based in Cape Town.

Job Purpose:
Rent collection and management of vacancies. Management of client relationships. To oversee the maintenance management of the buildings and the grounds. Management of visiting stakeholders, staff, and service providers.

Responsibilities:

Client Services Management Manage vacancy levels in the buildings by assisting prospective tenants, facilitating viewing of vacant units, sourcing new tenants, and conducting information and leasing workshops.

Manage the rental collection process by distributing rental statements, reviewing arrears reports, following up on tenants in arrears, distributing arrears letters, and implementing credit control proceduresManage and facilitate the intake and exit process for new tenants, including welcoming and inducting them, discussing house rules, and completing take-on snag lists with both new and existing tenants while also managing the tenant exit processService Provider Management Review the performance of relevant staff and service providers such as cleaners, maintenance personnel, security, garden services, refuse removal, and MES, by conducting meetings and providing feedback on their performanceHR / Staff Management Identify, recruit, interview, and select suitable candidates for vacant positions on site; induct, train new staff, and facilitate the probation period process.

Conduct performance appraisals, derive action plans to improve performance, identify training opportunities, conduct disciplinary processes when required, motivate teams, and hold weekly meetingsMaintenance and Security Review overall maintenance and security of the building, liaising with the maintenance manager on identified concernsAddress maintenance requirements reported by tenants by investigating work needed, requesting work orders, attending to minor maintenance, overseeing the in-house maintenance team, and reporting on service provider performanceManage the building's condition by inspecting the premises, identifying concerns, investigating and reporting security or maintenance incidents, and ensuring the cleaning team is well-equipped and trained to maintain cleanlinessAdministration Complete weekly and monthly reports accurately and on time, attend meetings with Internal Influencers.

Process and send all documentation to the head officeSocial Climate Management Review the social climate in the building, address minor social issues, and refer them to the MES social worker when necessaryReport any major social issues and encourage tenant participationAddress tenant behavioral issues promptly, issuing warnings as needed for violations of house rulesQualification and Requirements:
A minimum of a Grade 12 is requiredAt least 2 years building management is requiredExperience in maintenance is requiredWell versed in English and Afrikaans (Speak, read, write) - a third language proficiency will be advantageousStrong personality and trainableStrong people management skillsProblem solverMust be present and willing to help alwaysMust reside on the premises (2-bedroom flat will be provided)

Salary:
Market related

Working hours: 08h00 - 17h00 Monday to Friday (Core hours); must be flexible and available outside operational hours if required.

Please referenceL76XR735 when submitting your cv
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