Campus IT Manager

2 weeks ago

Pretoria, Gauteng, South Africa Zeal HR Full time

Campus IT Manager

INTRODUCTION:

An exciting opportunity has become available within the ICT Outsourcing Environment, for an On-Site Campus IT Manager. The position is based in Centurion. Our client is a dynamic company dedicated to support client's ICT business systems.

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PURPOSE:To provide an Information Technology Support function to Academic staff, Professional and Support staff, and Students on a designated campus. The role reports into the Head of IT and will be the Lead Tech for the site. There is a junior tech, but the role would need to self-manage and run with the day-to-day functions.

REQUIREMENTS:

  • Industryspecific certification in relevant windows or software
  • A+ Certification at minimum, preferably a twoyear diploma In ICT or an MSCE
  • 13 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services
  • Working in and assisting others through company help desk software, such as Freshdesk in addition to other remote access desktop programs
    :

  • Fluent in Afrikaans essential

KNOWLEDGE AND SKILLS REQUIRED (WHAT MUST THE JOB HOLDER KNOW AND WHAT MUST THE JOB HOLDER BE ABLE TO DO)

  • Extensive knowledge of Microsoft Office and Windows
  • Good Understanding of Microsoft 36
  • Good Understanding of network principles: TCP/IP, WIFI, VLANs and Firewalls
  • Understanding of ITIL principles

Skills and Abilities:

  • Timemanagement skills and the ability to establish reasonable and attainable deadlines for resolution
  • Professional interpersonal skills especially when communicating with endusers
  • Diligent with a sense of urgency
  • Solutions orientated
  • Strong troubleshooting and solution finding skills
  • ICT documentation
  • Excellent technical skills
  • Communication skills
  • Organized
  • Attention to detail

RESPONSIBILITIES:

Service desk management for campus academic staff, professional and support staff, and students

  • Manage the campus service desk function, either directly or via a thirdparty service provider
  • Ensure that all calls are logged, ticketed, allocated correctly, and attended to within an agreed service level time frame
  • Report weekly on ticket resolution and address deviations
  • Ensure that ticket escalation protocols are adhered to
  • Identify repetitive issues and action the appropriate processes to identify and resolve the root causes of these issues
  • Escalate unresolved issues and SLA noncompliance as required

Information technology support to academic staff, professional and support staff, and students

  • Provide general IT support via tickets allocated to all staff and students on campus in respect of:
  • IT administrative support including user creation, logins, password resets, system, and software upgrades
  • Software support
  • Desktop support
  • Telephony support
  • Technical trouble shooting
  • Teams support and integration
  • Develop, agree, and implement protocols and service levels for 24/7 support, crisis support and quick response
  • Identify IT training needs on campus, source training material and arrange training based on need.

Network and infrastructure support

  • Provide first level support for network issues on VLAN, Lan and WIFI infrastructure
  • Provide first level support on AD, DHCP, server hardware and software

Teaching and learning - venue and event support

  • Ensure that all venue AV systems are in working order and maintained
  • Provide venue and event IT support for venue event audiovisual support as required

COMPANY IT policy, protocols, and minimum standards

  • Remain informed of all COMPANY IT policy, protocols, and minimum standards
  • Monitor adherence to same and address deviations

Campus IT management, administration, and budget

  • Participate in the management of the Campus as a member of the Campus MANCO and represent the campus in all IT matters
  • Compile the campus IT Capex and Opex budgets in collaboration with the Head of Campus and COMPANY IT
  • Monitor and report on the campus IT Budget
  • Participate as members of the IT GRC Committee including assisting in policy definition; policy compilation; policy implementation and fast tracking

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