Group SAP Support Administrator

2 weeks ago

Cape Town, Western Cape, South Africa RecruitAGraduate Full time

Job Information:

Job Opening ID
ZR_1218_JOB

Hours of work
Full-time

Industry
Printing/Packaging/Publishing

Location Type
In Office

Salary
R R20 000

Remuneration Term
Per Month

Province
Western Cape

City
Cape Town

Country
South Africa
-
Responsibilities:
  • Resolving level 1 support issues (queries/requests) on the SAP2Grow help desk, from SAP support in the various regions, on time.
  • Managing and keeping track of the SAP2Grow help desk.
  • Responding to queries/requests where possible, or assigning more complex issues to relevant parties.
  • Maintaining a detailed schedule of internal and external SAP tickets including description, status and time spent.
  • Performing complex data analysis in support of standing or adhoc requests.
  • Managing general SAP housekeeping in ensuring that any incomplete transactions and irrelevant or outdated information in the SAP system are addressed.
  • Supporting regional SAP support persons with queries relating to the daytoday running of SAP transactions and analysis of SAP information.
  • Working and collaborating with business partners (Regional SAP support and other departments as needed) to analyse root cause for data defects.
  • Understanding and integrating company strategies, goals and objectives into all data activities.
  • Any other duties reasonably requested.

Requirements:

  • B com or Information Technology Degree or equivalent
  • General accounting knowledge
  • SAP knowledge is advantageous
  • Be highly computer literate (specifically Excel)
  • Experience with technical documentation, charts / graphs, process mapping and flow charts
  • Experience in problem solving skills and root cause analysis identify problems, explore, analyze, formulate solutions
  • Strong administrative skills including high attention to detail
  • Be a strong team player
  • Ability to use own initiative and work with minimum supervision
  • Ability to work under pressure to meet strict deadlines
  • Be enthusiastic, positive, motivated and selfenergized
  • Able to adapt to change quickly and effectively
  • Committed to providing excellent customer service
  • Excellent written and verbal communication skills
  • Consistency, communication, excellent organizing skills and time management

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