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Product Manager

3 months ago

Johannesburg, Gauteng, South Africa Tower Group Full time

KEY RESPONSIBILITIES

  • Business Strategy Development and Execution
  • Understand the development strategy for the vendor and implement in SBM sector
  • Increase customer coverage/count for vendor and Pinnacle
  • Increase vendor product coverage for vendor
  • Increase geographic coverage for vendor
  • Define and document a development plan with each partner and focus on the execution
  • Review the plan every quarter
  • Present status of the development plan back to vendor
  • Training and upskilling of partners and Company
  • Development partner to grow sales and presales resources of partner
  • Training on vendor sales tools
  • Training on vendor processes and systems
  • Managing minimum certification level of partners
  • Involving partners in vendor training and events
  • Ensure operational excellence of vendor within the partner
  • Orders are placed on vendor timeously
  • Quotes are fast and accurate
  • Credits are passed by vendor and to reseller/partner
  • ETA and delivery information
  • Escalation of partner operational issues at vendor and focus on resolution
  • Alignment of vendor resources to partner