Reservationist - Randburg

A collection of 5* luxury boutique hotels & lodges seeks a reservationist to join their Central Reservations team based in Randburg.

• Maximize sales by responding to guests/agents with accurate information in a professional and timeous manner.
• Be able to process bookings from initial contact, follow up, obtaining of guest details and collection of monies due.
• Book accommodation, transfers, flights etc. for guests across our portfolio of properties
• Process bookings which have been received from Direct Guests, Trade and Online booking channels.
• Liaise and communicate with internal stakeholders effectively.
• Maintain office procedures to ensure that all information is easily retrievable by all staff

• Minimum 23 years' experience in a Reservations or other related lodge position at a 4/5* Lodge or Boutique Hotel environment (not a large hotel chain)
• Able to work in a small team environment
• Be committed to service excellence
• Accuracy and attention to detail is crucial
• Able to work under pressure and can complete work quickly and accurately
• Be thorough and methodical
• Be friendly and outgoing
• Brings energy, passion, and a willingness to learn and contribute to the team
• Strong work ethic
• Be able to absorb large amounts of information as our properties are diverse
• Able to communicate to the Reservations Manager of any problems which you are experiencing or where you require assistance
• Excellent command of English both written and verbal
• Proficient in MS Word, Excel and Outlook
• Be fully computer literate and tech savvy
• Adhere to company procedures
• Experience working on booking systems (PANStrat experience is a bonus)
• Own reliable transport is essential