Retail Manager

2 weeks ago

Cape Town, Western Cape, South Africa Carole and Amanda Full time

Join Our Team as a Retail Manager at a Fashion Boutique in Cape Town

Responsibilities:

As our Retail Manager, you'll embody the essence of our brand and take the helm of our high-end retail store in South Africa.

Your role encompasses both in-store and online operations, ensuring top-notch customer experiences and achieving sales targets.

Key Responsibilities:

Store Operations Management:

  • Develop and implement effective store policies and procedures to ensure smooth daily operations, including online order processing and fulfillment.
  • Manage inventory levels, including ordering, receiving, and stock control for both instore and online merchandise.
  • Monitor and analyse sales performance, identify trends, and implement strategies to optimize sales and profitability for both instore and online channels.
  • Ensure visual merchandising standards are maintained to enhance the store's overall presentation and brand image, both instore and online.
  • Maintain a safe and secure environment for customers and employees.

Sales and Customer Service:

  • Lead a team of sales associates, providing coaching, training, and performance evaluations for both instore and online sales.
  • Set sales targets and motivate the team to achieve them.
  • Foster a customercentric culture by delivering exceptional customer service and resolving customer inquiries or complaints for both instore and online customers.
  • Build and maintain strong relationships with highvalue customers, both instore and online, to drive repeat business and increase customer loyalty.

Staff Management:

  • Recruit, hire, and train qualified sales associates, ensuring they are knowledgeable about the products and brand, both for instore and online operations.
  • Schedule and manage staff shifts to ensure adequate coverage during peak and offpeak business hours.
  • Conduct regular staff meetings to communicate sales goals, new product information, and company updates related to both instore and online operations.
  • Encourage teamwork, recognise achievements, and address any performance or behavior issues for both instore and online staff.

Sales Analysis and Reporting:

  • Analyse sales data and generate reports to evaluate store performance, identify areas of improvement, and recommend strategies for growth.
  • Monitor market trends, competitor activities, and customer preferences to adapt business strategies and stay ahead of the competition.
  • Prepare and present regular reports to senior management, highlighting sales performance, KPIs, and future plans to increase store productivity.

Online Retail Order Management:

  • Oversee the processing and fulfillment of online retail orders, ensuring timely and accurate order processing, packaging, and shipping.
  • Collaborate with the ecommerce team to optimise the online shopping experience, including website functionality, product availability, and customer support.
  • Monitor online inventory levels, update product listings, and coordinate with suppliers to ensure stock availability for online orders.

Budgeting and Financial Management:

  • Prepare and manage the store's annual budget, ensuring effective cost control and resource allocation for both instore.
  • Monitor expenses, such as payroll, supplies, and operational costs, to achieve profitability targets.
  • Collaborate with the finance department to ensure accurate financial reporting and adherence to company policies.

Qualifications and Skills:

  • Bachelor's degree in Business Administration, Retail Management, or a related field (preferred).
  • Proven experience as a Retail Manager in a highend clothing accessory retail store, with experience managing online retail operations.
  • Strong knowledge of luxury fashion trends, brands, and customer expectations.
  • Excellent leadership and team management skills.
  • Exceptional interpersonal and communication skills.
  • Analytical mindset with the ability to interpret sales data and market trends.
  • Proficiency in Microsoft Office and Google Suite.
  • Proficiency in retail software, pointofsale (POS) systems, and online retail platforms.
  • Resultsoriented with a focus on achieving sales targets and driving business growth.
  • Flexibility to work evenings, weekends, and holidays as required
  • Reliable transport

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Education:

  • High School (matric) (preferred)
Application Deadline: 2023/09/01

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