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Senior Applications Support Analyst

3 months ago

Pretoria, Gauteng, South Africa Affirmative Portfolios Full time

Information Technology

Pretoria
***:
Senior Applications Support Analyst

Pretoria

Salary - Market Related

Reports to - Solutions Delivery Manager

Business Unit - Information and Communication Technology

Role Level - Advanced

Overview:

Key Performance Areas:

-
Administration and user support - responding to logged incidences and service requests,
- troubleshooting, and resolving technical issues, support and assist with the usage of
-
Management of incidences, problems, and requests - managing incidents, problems, and requests by ensuring established standard operating procedures and processes are followed, including documentation of issues and their resolutions.
-
Technical writing
  • Create and maintain documentation as it relates to system
- configuration, standard operating procedures, mapping, processes, and service records.

  • This includes assessing potential security threats, ensuring data privacy and compliance, and implementing measures to mitigate risk and protect sensitive information.
-
Project management - good grasp of project management principles and being able to execute tasks within a project management environment, including in different IT environments, e.g. (Production, Staging, Testing).

Education, Skills and Experience:

  • A degree in information systems or similar is a requirement.
-
ITIL Foundation certification is a requirement.
-
Administration and user support - minimum six (6) year experience.
-
Application maintenance - minimum six (6) year experience.
-
Management of incidences, problems and requests - minimum six (6) year experience.
-
Application monitoring - minimum six (6) year experience.
-
Quality assurance - minimum six (6) year experience.
-
User training - minimum six (6) year experience.
-
Application deployment - minimum six (6) year experience.
-
Technical writing - minimum six (6) year experience.
-
Application Recovery - minimum six (6) year experience.
-
Data Governance - minimum three (3) year experience.
-
Risk management - minimum three (3) year experience.
-
Project management - minimum three (3) year experience.
-
Vendor management - minimum three (3) year experience.

Behavioural Competencies:

-
Customer Service
  • Knows the customer's business and/or seeks information about the
- real underlying needs of the customer, beyond those expressed initially.
-
Flexibility
  • Decides how to do something based on the situation.
-
Impact and Influence
  • Adapts a presentation or discussion to appeal to the interest or level of others.

-
Organisational Commitment
  • Act to support the organisations mission and goals.
-
Commitment to professional learning
  • Keeps up to date with international trends that will have an impact on the field of expertise.

-
Teamwork
  • Publicly credits others who have performed well.

-
Analytical thinking
  • Identifies multiple elements of a problem and breaks down each of those elements in detail, showing causal relationships between them.

-
Achievement Orientation
  • Sets and works to meet challenging goals.

-
Initiative
  • Demonstrates the ability to anticipate and proactively manage all the variables involved, to ensure that critical opportunities for the centre are not missed.

Working Conditions:

  • Will be required to work long hours when necessary.