Senior Ocean Export Controller

2 weeks ago

East Rand, South Africa Unique Personnel Full time

Job Number

  • 69381

Job Type

  • Permanent

Job Title

  • Senior Ocean Export Controller

Computer Skills

  • MS Excel,MS Outlook,MS PowerPoint,MS Word,Shipshape

Industry

  • Freight

City

  • Ekurhuleni (East Rand)

Province

  • Gauteng
  • Purpose of Job:
  • To undertake service excellence in building human capability and capacity, encouraging customer engagement and increasing profit(s) per customer whilst managing risk(s).
  • To embark on continous system(s) and process(es) improvements and consistency.
  • To strive and achieve our business & departmental principles and touchpoints while maintaining our core values (Teamwork, Trust, Integrity, Respect and Innovation) and culture.
  • Key Performance Areas:
  • Objectives:
  • Team Collaboration:
  • Maintaining discipline and upholding productivity standards
  • Promoting teamwork for a friendly & productive environment
  • Develop and maintain a high level of moral
  • Mentorship, guidance and knowledge sharing (empowering others)
  • Share knowledge, ideas and innovative thinking with each other
  • Managing & initiating action(s) to prevent occurences of any nonconformitites relating to the stipulated processes & procedures
  • Identifyting & recording any problems relating to the processes, procedures and the Quality System(s)
  • Initiate, recommend and provide solutions through the respective channels
  • Strive to continually achieve the following key business drivers and KPI's,
  • Increase profit per customer
  • Access to capital
  • Positive cash flow
  • Customer engagement
  • Customer service excellence
  • Risk management
  • Continous systems and process improvements
  • Building human capital ahead of demand
  • Ensure all ISO requirements are implemented & adhere to at all times by all parties.
  • Business Processes & Policies:
  • Identify where automation, intergration and technologies can be implemented to improve the deliverables of the company
  • Develop new strategies for certain markets, clients, trades, routes and modes
  • Analyze trends and data conclusions
  • Analyze client activity, volumes moved, routes in operation, profits and losses
  • Ensure all processes are adhered to and QA points are in place
  • Ensure compliance and accreditation within the ISO system
  • Close all / any gaps that might be present
  • Strategic involvement with KAM's (Key Account Manager) to establish client opportunities and securing for new or extension business
  • Full Seafreight Import and Export (Forwarding & Clearing) function to be handled with all associated activities & requirements.
  • Service Providers & Network:
  • Ensure SLA's (Service Level Agreements) are monitored, measured and up to standard on services received from SP's.
  • Address any deviations / changes on the required level.
  • Identify where automation, integration and technologies can be implemented to improve.
  • Quarterly evaluation & meetings of SP's and to ensure contracts & Standard Terms & Trading Conditions (STTC's) are in place.
  • Ensure competitive buying rates are achieved, harnessed and passed onto the respective departments
  • Negotiate standardized / better buying rates and extended credit terms with all SP's
  • Appoint new service SP's that are market innovators within the same frameworks as above
  • Blacklist / suspend support to those SP's that are not performing or are problematic or no longer viable
  • Customer Engagement:
  • External client visit(s) where required and opportunities arise.
  • Ensure SLA's are monitored, measured and up to standard on service provided to clients.
  • Address any deviations / changes on the required level
  • Customer feedback, service delivery failures, service delivery success
  • Eliminate risks to loose any clients whilst constantly growing the relationship
  • Use any new processes, strategies, systems from one client (sector) to another client (sector) clone success
  • View clients as individual business units
  • Identify where automation, integration and technologies can be implemented in order to improve
  • Financial Input:
  • Ensure deadlines are met to ensure no financial losses are suffered (update buying rates, route profiles and files for invoicing)
  • Ensure each client's rate increases (annual, contractual, revenue, statutory or otherwise) are completed & implemented within the required time frames, deadlines and requirements
  • Ensure standardize (but client specific i.e. adapted) pricing structures are in place
  • Updating monthly FCL, LCL, oceanfreight, fuel surcharges and any other rates.
  • Ensure ontime invoicing reporting (unbilled report & accruals)
  • Ensure ontime delivery report
  • Ensure ontime query resolutions for debtors & creditors (SP's)
  • Ensure ontime query resolutions and debtors management (customers)
    Inherent Requirements
  • Qualifications/Experience:


Matric
  • Diploma/Degree in Logistics Management or in Transport and Supply Chain Management and/or relevant Tertiary equivalent qualification.
  • System & software literacy
  • MS-Word, M

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