Operations Manager

2 weeks ago

Johannesburg, Gauteng, South Africa FirstRand Full time
About us, purpose, experience and qualifications

about us:

purpose:

  • To provide strategic, technical and people leadership to the Operations team on the trade life cycle i.e. confirmations, settlements, reconciliations, regulatory reporting across the money market related products. Key functions of this role are to provide high quality control and enablement to both internal and external stakeholders whilst minimizing operational risk and fostering teamwork.

experience and qualifications:

  • Relevant financial postgraduate degree
  • 7+ years' experience in a Global markets environment
  • Money Markets experience highly beneficial including swift, currency and financial markets regulation

Competencies:

  • Conceptual / Big Picture Thinking
  • Drive for Results
  • Business Insight and Risk Awareness
  • Escalation point
  • Monitoring and Measuring
  • Project and Change Management
    additional requirements:

responsibilities:

  • Initiate dialogue to build professional working relationships with all stakeholders, displaying excellent abilities to listen, advise, influence, negotiate and present at all levels
  • Lead and facilitate difficult conflict situations into consensual agreements.
  • Integrate opinions and information provided by various sources to make strategic decisions.
  • Adapt communication styles to meet the needs of different audiences.
  • Continually scan the industry to identify opportunities to create strategic partnerships with key individuals and bodies
  • Find opportunities to leverage relationships and promote knowledge sharing, ideas and insights
  • Lead and facilitate suitable solutions with stakeholders across jurisdictions
  • Facilitate successful trade life cycle (confirmation, settlement, reconciliation and reporting).
  • Monitor to ensure transactions are implemented to coincide with DCF's, mandates, legal agreements and other business requirements.
  • Ensure transactions are implemented and managed in line with industry and internal business requirements.
  • Ensure operations specialists understand the nature of the specific business and the factors involved in a specific transaction, e.g. price volatility, risks associated with products, legal and compliance risk, settlement, operational and credit risk.
  • Assist in closing out complex queries.
  • Resolve escalated issues as required.
  • Create and document process flows for new and approved products.
  • Identify, implement and monitor process efficiencies.
  • Oversee the automation of management of deals on models & systems.
  • Continuous assessment of existing risks and processes.
  • Participate in the Market steering committee for any project implementations.
  • Participate in operations management meetings to give input on complex trades and advise on issues that arise within various operational areas.
  • Analyze existing processes and identify gaps and opportunities for improvement to provide exceptional client service and mitigate operational risks appropriately (this includes ensuring appropriate controls are in place for manual processes).
  • Stay abreast of regulatory and industry changes and their impact on the business and ensure these are embedded in daily processes
  • Ensure all processes are documented and updated regularly.
  • Ensure procedure manuals are in place and kept up to date.
  • Ensure daily operational processes and procedures work correctly with continued improvement of processes and procedures.
  • Automate manual processes and put systems in place for more efficiencies.
  • Escalate platform, processes and controls which are of concern from a risk perspective (operational, market and credit

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