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Analyst - and Compliance

4 months ago

Johannesburg, Gauteng, South Africa MTN Nigeria Full time

Context:

  • Highly dynamic and fluctuating Telecommunications industry
  • Within the legal, regulatory and commercial environment of South Africa
  • Highly competitive market with new and established competitors
  • Dynamic and fast moving industry
  • Context changes in terms of technology advancements
  • Legislative frameworks i.e. OSH Act, ICASA, Telecom regulations
  • Interaction with Senior Managers and General Managers on a regular basis

Key Performance Areas:
Key tasks

Enterprise Risk Management Implementation

  • Assist the Enterprise Risk Management in facilitating ongoing enterprisewide risk assessments and mitigation of risks and ownership in all Business Units
and MTN subsidiaries, in line with the Group ERM Framework. This involves scheduling workshops, meeting, presentations etc. with Senior Management

  • Ensure that risk management is applied according to the Combine Assurance framework
  • Ensure that risk management system (tool) is implemented and fully utilised to automate the risk management process within MTN SA
  • Ensure that risk management tool is maintained and in line with MTN Group Framework
  • Ensure ongoing risk identification, assessment and reporting of risks
  • Implementation of procedures and processes for Crises Prevention and Management
  • Monitor adherence to the defined Project Risk Management framework and ensure appropriate escalation to the relevant parties
  • Monitor the status of insurance recommendations and report on status
Perform regular reviews of the risk processes followed by MTN and its subsidiaries and report on progress

  • Give input in assessing the current and potential risks to the organisation
  • Monitor and report on exposures
Reporting

  • Compile statistical and other reports required within the ERM environment
  • Coordinate the monthly Risk Working Group meetings and ensure and ensure adherence to ERM framework
Training and Support

  • Liaise constantly with Senior Managers on various risk matters especially tracking ownership and mitigation of risk items identified
  • Assist with training Risk Champions on the use of CURA software, and liaise with them on an ongoing basis regarding the Enterprise Risk Management
Customer Service

  • Provide support and assistance to stakeholders when required
  • Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards
  • Put contingency plans in place to prevent delays and enhance the customer experience
  • Adopt a proactive approach to prevent problems from arising in the future
  • Initiate change to continually improve all aspects of service delivery
  • Ensure all customer queries are attended to and resolved

Supervisory / Leadership / Managerial Complexity:

  • None