Absa Bank Jobs – Sales Support Consultant

2 weeks ago

Johannesburg, Gauteng, South Africa Absa Group Limited Full time

Job Description:
To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio.

Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch's sales targets.

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Job Responsibilities:
Perform 2nd tier quality checking for documents to be sent to Customer Middle Office (CMO)

Deal with inbound calls with regard to all enquiries via telephone/fax/emailMaintain continuous feedback to Private Wealth Bankers on a minimum daily basis on all outstanding/pending mattersForward requests to Sales Processing and Fulfilment and maintain benchmark normsLog compliments and complaints on CCP (including Fraud incidents)Obtain client documents for walk-in clients and Private Wealth Banker visitsAttend to PEPs and high risk customer accounts managed in line with Credit Lending and compliance principlesFacilitate temporary resident approvals and completion of any requests to finalize the transactionsFinalize outstanding HOC within own portfolioAssist with client requests including AVAF, Home loans, and Credit Card and follow up as necessaryDispatch documents to CMO for quality checkingRemediate faulty securities, outstanding KAMLS and manage FICA listings on existing portfolioJob Requirements:
Three (3) years' experience in a Sales and Service Environment (Retail and/or Relationship Banking)

Effective System knowledge and navigational skillsEffective understanding of Private Wealth products, processes and channel offeringsRisk Management practices and policies knowledge (Including KYC)Interpretation of financial information to enable cross sellingNational Diploma / Advanced Certificate in Business, Commerce or Management Studies or equivalent NQF level 6 qualificationJob Details:
Company:Absa Group Limited

Vacancy Type:
Full Time

Job Location:
Johannesburg

Application Deadline:
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