Credit Controller

2 weeks ago

Sandton, South Africa EM Full time

Purpose of role:

To manage credit process for customers including opening of accounts, vetting of customers, allocating payments and collecting monies.
Conduct customer vetting with credit bureaus for new accounts.

Review any other disclosures made by customers and ensure relevant statutory requirements have been met before sending account to Credit Manager for authorisation.


Main responsibilities:

  • Liaise with credit bureau to conduct customer vetting on new accounts
  • Review any other disclosures made by customer and ensure relevant statutory requirements have been complied with before sending account to National Credit Manager for authorisation
  • Ensure appropriate feedback is given to customer/sales on decision to open an account
  • Recommend appropriate credit limit to be assigned to account
  • Sending monthly statements to customers
  • Allocating payments to customer accounts and remittances
  • Contacting customers with overdue account balances and following agreed credit lifecycle in terms of notices sent to customers, placing accounts onhold and handing over for legal recovery where required
  • Deal with ad hoc customer queries
  • Monitor orders placed on On-Hold accounts and recommend appropriate action
  • Obtain authorisation for refunds and financial credits from National Credit Manager where customer requires such on their accounts
  • Daily payment allocations with customer remittance advices
  • The duties and responsibilities of this role has been mastered.
  • Work can be produced with minimum supervision.
  • Work activities/job duties are consistently thorough and accurate.
  • Volume of daily workload is consistently high, therefore productive and fast.
  • Willingness to take on responsibility and to be held accountable.
  • Cooperation and good interpersonal relations.
  • Ability to coordinate tasks and to have the ability to organize, prioritize and schedule.
  • New ideas and methods to improve quality of results.
  • High morale and consistency in functioning effectively in an objective and rational manner.
  • Excellent communication, both written and verbal.
  • Problem solving skills to effectively gather and organize facts, evaluate and make effective final decisions.
  • Strong people management skills measured by objectives set for team members
  • Ensure all general queries are resolved speedily and feedback provided to both external / internal customers
  • Assist with Ad hoc tasks as required by the National Credit Manager
  • General admin functions (team mailbox

Essential requirements:

  • Matric (Grade 12)
  • Credit management / finance qualification
  • Excellent written and spoken communication skills
  • Customer service focused
  • Excellent account reconciliation skills
  • Ability to work under pressure
  • A minimum of +5 years experience in a similar role

Beneficial requirements:

  • Previous experience with Google suite software package
  • Previous experience in the electrical engineering industry

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