Claims Handler

Job Description

Dear Future, Claims Assessor II

The role requires the following accurate assessment, investigation and validation of complex Short - Term insurance claims with a high value in accordance with the goals, objectives, processes and standards of the organisation in order to meet customer.

These are for moto - claims.

Are you someone who can:

• Provide input into the budgeting process and monitor utilisation for the financial year according to the operational plan
• Produce or review budget reports to make sure they accurately reflect work activity
• Ensure financial documentation is maintained to support accurate record keeping and future legislative requirements.
• Escalate potential budget risks that may lead to increased costs or financial losses.
• Present work proposals on planned activities that will require financial resources Allocate and approves expenditure.
• Collate, analyse and evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve budget.
• Deliver against operational and cost targets.
• Prioritise resource allocation to minimise and reduce wastage.
• Monitor costs for the financial year according to the operational plan
• Allocates and approves expenditure.
• Review cost reports and resolves or explains variances to the budget Identify, control and escalate potential risks that may lead to increased costs.
• Manage costs or expenses within approved budget to achieve cost efficiencies.
• Monitor revenue growth for applicable income streams.
• Determine targets for revenue growth Identify and implement on opportunities for revenue growth.
• Deliver customer experience excellence aligned to Organisational values and service standards.
• Build professional longterm relationships with customers based on trust that builds the brand.
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service.
• Provide customers with relevant information to keep them informed of products and service options.
• Ensure full understanding of customer needs to deliver a quality service.
• Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards.
• Communicate how customer service solution will be implemented and secures buyin
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options.
• Ensure resolution of customer queries and complaints timeously and ownership of issues
• Analyse customer feedback to help improve customer service.
• Propose ideas to improve customer service.
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buyin
• Engage in crossfunctional relationships to obtain and to provide work support Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Ensure implementation of relevant policies, governance and practice standards across the business
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
• Minimum qualification: Matric
• 2 to 3 years of Motor Claims experience
• Call Centre experience required.
• Must have strong Administration and claims experience.

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

We can be a match if you are:

• Adaptable and curious
• Have a proven successful track record.
• Thrive in a collaborative environment.

Are you interested to take the step? We look forward to engaging with you

Job Details

Application Closing Date

02/05/24

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