Claims Handler

Job Description

Dear Future, Claims Assessor II

The role requires the following accurate assessment, investigation and validation of complex Short - Term insurance claims with a high value in accordance with the goals, objectives, processes and standards of the organisation in order to meet customer. These are for moto - claims.

Are you someone who can:

- Provide input into the budgeting process and monitor utilisation for the financial year according to the operational plan
- Produce or review budget reports to make sure they accurately reflect work activity
- Ensure financial documentation is maintained to support accurate record keeping and future legislative requirements.
- Escalate potential budget risks that may lead to increased costs or financial losses.
- Present work proposals on planned activities that will require financial resources Allocate and approves expenditure.
- Collate, analyse and evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve budget.
- Deliver against operational and cost targets.
- Prioritise resource allocation to minimise and reduce wastage.
- Monitor costs for the financial year according to the operational plan
- Allocates and approves expenditure.
- Review cost reports and resolves or explains variances to the budget Identify, control and escalate potential risks that may lead to increased costs.
- Manage costs or expenses within approved budget to achieve cost efficiencies.
- Monitor revenue growth for applicable income streams.
- Determine targets for revenue growth Identify and implement on opportunities for revenue growth.
- Deliver customer experience excellence aligned to Organisational values and service standards.
- Build professional long-term relationships with customers based on trust that builds the brand.
- Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service.
- Provide customers with relevant information to keep them informed of products and service options.
- Ensure full understanding of customer needs to deliver a quality service.
- Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards.
- Communicate how customer service solution will be implemented and secures buy-in
- Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options.
- Ensure resolution of customer queries and complaints timeously and ownership of issues
- Analyse customer feedback to help improve customer service.
- Propose ideas to improve customer service.
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
- Engage in cross-functional relationships to obtain and to provide work support Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
- Ensure implementation of relevant policies, governance and practice standards across the business
- Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
- Minimum qualification: Matric
- 2 to 3 years of Motor Claims experience
- Call Centre experience required.
- Must have strong Administration and claims experience.

You will have access to:

- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.

We can be a match if you are:

- Adaptable and curious
- Have a proven successful track record.
- Thrive in a collaborative environment.

Are you interested to take the step? We look forward to engaging with you

Job Details

Application Closing Date

02/05/24