Senior Clerk: Branch Administration

2 weeks ago


Pretoria, Gauteng, South Africa AVBOB Full time
General reception duties to welcome clients

  • Receive and assist walkin clients with inquiries in line with the client services policy and procedure and/or refer to the relevant department
  • Utilize resources and obtain necessary knowledge and skills to handle and complete enquiries
  • Communicate entire processes and or delays and system problems to waiting clients
  • General claims, policy services and premium administrative duties relating to client's policies
  • Handling of petty cash, collection of cash from clients for premium payments and refunds of premiums
  • Prepare cash for daily banking at the finance department
  • Referral of new business to the relevant consultant
  • Handle all fraud allegations and complaints
  • Monthly and weekly statistics report writing
  • General office duties


Grade 1
  • Category B FAIS accredited (140 Long Term Insurance Credits)
  • A suitable industry entry qualification within the requirements of the Financial Services Board
  • Comply with FAIS legislation for registration as Fit and Proper individuals:
  • Applications who entered the industry as follows:
  • From years requires 30 credits on NQF 4 obtained by 31 December 200
  • From years requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 201
  • All those appointed in the industry from the year 2010 onwards require a full FAIS recognized qualification
  • Clear ITC
  • Clear criminal record
  • RE 5 certificate
  • Knowledge of and experience in Life Assurance industry, preferably in a Client Service/Policy maintenance environment of at least two to three years
years' administrative experience

  • Experience in AVBOB production system will be an advantage

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